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Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than two years of familiarity in overseeing diagnostics and troubleshooting tasks.
Hi, I’m
Fatima Shaikh
Kota,Rajasthan
Summary
Overview
2
years of professional experience
Work History
ContinuServe
Technical Analyst
12.2021 - 02.2024
Job overview
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Ensured SLAs are met.
- Used ServiceNow and Jira ITIL tools.
- Worked with SQL queries and commands.
- Authored technical requirement documentation to suit business goals and technological limits.
- Supported go-live activities of the Peoplesoft and Kronos projects.
- Worked on providing security access for ERP applications; Peoplesoft, and Kronos.
- Supported SaaS-based software Workday and RPA bots.
- Managed, supported, addressed and solved approx 30 emails and tickets in a day.
- Handled escalations and provided exceptional support to clients.
Education
Saint Angelos & Keerti Computer Institute
BCA
University Overview
Sophia Girls Sr. Sec. School
H.S.C (Commerce)
University Overview
Sophia School
S.S.C
University Overview
Skills
- Troubleshooting
- Technical Analysis
- Ms-Office
- SQL
- Java
- C
- DBMS
- HTML and XML
- Oracle
Accomplishments
Accomplishments
- Earned the 'Above and Beyond' award title at Continuserve.
- Secured the 'Dashing Debut' award at Continuserve.
- Was assigned a new project (Kronos) within six months of joining as a chime of good performance.
- Won a public speaking competition.
Interests
Writing
Badminton
Basketball
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Technical Analyst
ContinuServe
12.2021 - 02.2024
Saint Angelos & Keerti Computer Institute
BCA
Sophia Girls Sr. Sec. School
H.S.C (Commerce)
Sophia School
S.S.C
Quote
If you aren't willing to look like a foolish beginner,
you'll never become a graceful master.
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