Customer-focused Technical Analyst committed to creating dynamic implementation strategies along with providing installation and configuration expertise. Offering skills in testing, diagnostics, and troubleshooting. Ready for a new position that involves generating action plans for technical needs.
Overview
6
6
years of professional experience
Work History
Technical Analyst
Computacenter India Pvt Ltd (Deutsche Bank)
Bangalore
08.2023 - Current
Maintenance of the internal hardware repository for day-to-day activities.
Hands-on experience in ITAM tools, ServiceNow, and Sim Ticketing.
Maintain all IT asset records (desktop, monitor, laptop, Peripherals)
Handling escalations from customers.
Maintain a daily report in MS Excel related to IT assets.
Maintaining the overall asset management process (updating the rental asset process, releasing/retagging 0 material movement process, allocation, sanitization, and disposal process).
Complete life cycle management of hardware assets, i.e., end-to-end (from procurement to disposal) tracking of assets.
Worked on desktop and laptop allocation, releases, movement, no due clearance, laptop retagging, not found assets, and helpline calls.
Allocating the asset as per the request approval from the manager, and following the process matrix.
Generating daily, weekly, and monthly reports with all IT assets, including release and retag.
Creating and closing helpline tickets.
Daily maintenance of inward and outward stocks from the vendor.
Maintaining the entire store, location inventory, and reconciliation on a monthly basis.
Catalog Quality Associate
Amazon India Pvt Ltd
Bangalore
07.2021 - 08.2023
Worked in the retail business service department for Amazon North America, overseeing the operations and resolving issues to maintain smooth operations and product delivery.
Worked with multiple internal and external teams for process improvement that affects vendor/catalog management workflows, and also to ensure products go live on-site within the defined SLA.
Undertook a project that improved efficiency by 10% in the business process.
Managing business data reports, which include WBR and Productivity Audit.
Trained new hires on the business process, and led them to excellence.
Insurance process associate
Datamatics Pvt Ltd
Bangalore
09.2019 - 09.2020
Managed administration tasks, including scanning, data entry, and file migration.
Contributed to process improvements, streamlining workflows.
Participated in key meetings with clients, including system demos and user acceptance testing.
Education
BE - Electrical, Electronics And Communications Engineering
Vidya Vikas Institute
Mysore
05-2019
Diploma - Electrical, Electronics And Communications Engineering
Govt Polytechnic Kushalnagar
Kushalnagar
04-2016
High school or equivalent -
Bharath Matha School
Koppa
04-2013
Skills
IT asset management
Inventory reconciliation
Barcode scanning technology
ServiceNow
Asset lifecycle management
MS Excel
Active Directory
Troubleshooting
Technical support
Process improvement
Team leadership
Problem solving
Languages
English
Kannada
Hindi
Accomplishments
Rewarded 'First Among Equals' for topping 1st in the team.
Languages
English
Native language
English
Advanced (C1)
C1
Timeline
Technical Analyst
Computacenter India Pvt Ltd (Deutsche Bank)
08.2023 - Current
Catalog Quality Associate
Amazon India Pvt Ltd
07.2021 - 08.2023
Insurance process associate
Datamatics Pvt Ltd
09.2019 - 09.2020
BE - Electrical, Electronics And Communications Engineering
Vidya Vikas Institute
Diploma - Electrical, Electronics And Communications Engineering
Associate Technical Analyst (Incident manager) at Deutsche Bank (via Computacenter)Associate Technical Analyst (Incident manager) at Deutsche Bank (via Computacenter)