Hithysh S
Technical Analyst
Bengaluru
Summary
Customer-focused Technical Analyst committed to creating dynamic implementation strategies along with providing installation and configuration expertise. Offering skills in testing, diagnostics, and troubleshooting. Ready for a new position that involves generating action plans for technical needs.
Overview
6
6
years of professional experience
Work History
Technical Analyst
Computacenter India Pvt Ltd (Deutsche Bank)
Bangalore
08.2023 - Current
- Maintenance of the internal hardware repository for day-to-day activities.
- Hands-on experience in ITAM tools, ServiceNow, and Sim Ticketing.
- Maintain all IT asset records (desktop, monitor, laptop, Peripherals)
- Handling escalations from customers.
- Maintain a daily report in MS Excel related to IT assets.
- Maintaining the overall asset management process (updating the rental asset process, releasing/retagging 0 material movement process, allocation, sanitization, and disposal process).
- Complete life cycle management of hardware assets, i.e., end-to-end (from procurement to disposal) tracking of assets.
- Worked on desktop and laptop allocation, releases, movement, no due clearance, laptop retagging, not found assets, and helpline calls.
- Allocating the asset as per the request approval from the manager, and following the process matrix.
- Generating daily, weekly, and monthly reports with all IT assets, including release and retag.
- Creating and closing helpline tickets.
- Daily maintenance of inward and outward stocks from the vendor.
- Maintaining the entire store, location inventory, and reconciliation on a monthly basis.
Catalog Quality Associate
Amazon India Pvt Ltd
Bangalore
07.2021 - 08.2023
- Worked in the retail business service department for Amazon North America, overseeing the operations and resolving issues to maintain smooth operations and product delivery.
- Worked with multiple internal and external teams for process improvement that affects vendor/catalog management workflows, and also to ensure products go live on-site within the defined SLA.
- Undertook a project that improved efficiency by 10% in the business process.
- Managing business data reports, which include WBR and Productivity Audit.
- Trained new hires on the business process, and led them to excellence.
Insurance process associate
Datamatics Pvt Ltd
Bangalore
09.2019 - 09.2020
- Managed administration tasks, including scanning, data entry, and file migration.
- Contributed to process improvements, streamlining workflows.
- Participated in key meetings with clients, including system demos and user acceptance testing.
Education
BE - Electrical, Electronics And Communications Engineering
Vidya Vikas Institute
Mysore05-2019
Diploma - Electrical, Electronics And Communications Engineering
Govt Polytechnic Kushalnagar
Kushalnagar04-2016
High school or equivalent -
Bharath Matha School
Koppa04-2013
Skills
- IT asset management
- Inventory reconciliation
- Barcode scanning technology
- ServiceNow
- Asset lifecycle management
- MS Excel
- Active Directory
- Troubleshooting
- Technical support
- Process improvement
- Team leadership
- Problem solving
Languages
- English
- Kannada
- Hindi
Accomplishments
Rewarded 'First Among Equals' for topping 1st in the team.
Languages
English
Native language
English
Advanced (C1)
C1
Timeline
Technical Analyst
Computacenter India Pvt Ltd (Deutsche Bank)
08.2023 - Current
Catalog Quality Associate
Amazon India Pvt Ltd
07.2021 - 08.2023
Insurance process associate
Datamatics Pvt Ltd
09.2019 - 09.2020
BE - Electrical, Electronics And Communications Engineering
Vidya Vikas Institute
Diploma - Electrical, Electronics And Communications Engineering
Govt Polytechnic Kushalnagar
High school or equivalent -
Bharath Matha School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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