Rishabh Soni
Bengaluru
Summary
Hardworking and detail-oriented coordinator with a strong ability to manage schedules, organize events, and handle administrative tasks. Skilled in project coordination, time management, and maintaining accurate records to ensure smooth operations. Brings a methodical approach to problem-solving and values results-driven work as a results-driven Technical Analyst with expertise in data analysis, system optimization, and bridging technical solutions with business needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Technical Analyst
Computacenter India Pvt Ltd
Bengaluru
12.2023 - Current
- Optimized requirements-gathering processes to ensure best practices for efficient system management and software solutions.
- Delivered excellent customer service by promptly addressing inquiries and resolving software-related complaints with timely solutions.
- Performed system analysis, programming tasks, and troubleshooting to maintain systems, and restore functionality when needed.
- Managed the Change Request process, streamlined user request resolutions globally, and installed software and drivers while adhering to company policies.
System Administrator
IT Kwest Technologies
Bengaluru
12.2022 - 07.2023
- Managed Zendesk tickets, resolved Office 365 issues, and provided remote support using tools like ConnectWise, RDP, and TightVNC.
- Created and maintained Active Directory user accounts, managed group policies, set up VPNs, and configured Outlook accounts across various versions.
- Diagnosed and resolved hardware, software, and network issues, analyzed equipment for repairs, and delegated tasks to ensure efficient team operation.
Desktop Support Engineer
Computacenter India Pvt Ltd
Bengaluru
10.2020 - 11.2022
- Provided desktop and laptop support through in-person, phone, and email, including imaging devices using PXE Boot and CSV files, and ensured proper functioning and troubleshooting.
- Managed asset procurement, inventory tracking, and equipment preparation, collaborating with vendors for timely procurement, and ensuring secure data removal during decommissioning.
- Installed and maintained printers, enabled BitLocker encryption for data security, and generated regular reports and audits to track inventory, assess asset conditions, and recommend upgrades.
Installation Coordinator
TEAM COMPUTERS PVT. LTD.
Bengaluru
10.2019 - 09.2020
- Compiled reports on project progress and post-installation feedback, collaborated with sales and engineering teams, and managed materials and labor records for successful project execution.
- Oversaw inventory management, conducted equipment inspections for safety compliance, and ensured smooth site investigations, escalating issues when necessary to the executive team.
- Organized essential documentation, like contracts and invoices, coordinated vendor and customer interactions, and monitored team performance while leading weekly meetings to ensure collaboration and task completion.
Education
BBA - Finance
Acharya Bangalore B-School
Bengaluru05-2019
High School Diploma -
Emmanuel Sn. Sec. School
Sojat City05-2016
MES English Medium High School
Bengaluru05-2013
Skills
- IT Asset Management
- Customer support
- Incident management
- ITIL framework
- System administration
- IT service management
- Project coordination
Affiliations
- Participates in office sports events and activities
- Effectively manages multiple tasks simultaneously
- Consistently participates in CSR activities
Accomplishments
- Analyst of the month
- Multiple Bravos
- Multiple customer appreciation
Certification
- Excel - VLOOKUP and XLOOKUP
- Excel: Dashboard for Beginners
- IT Service Desk: Service Management
- Learning ITIL
- Using Power BI with Excel
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Associate Technical Analyst
Computacenter India Pvt Ltd
12.2023 - Current
System Administrator
IT Kwest Technologies
12.2022 - 07.2023
Desktop Support Engineer
Computacenter India Pvt Ltd
10.2020 - 11.2022
Installation Coordinator
TEAM COMPUTERS PVT. LTD.
10.2019 - 09.2020
BBA - Finance
Acharya Bangalore B-School
High School Diploma -
Emmanuel Sn. Sec. School
MES English Medium High School
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