Fayas Ahamed
Chennai
Summary
Certified Network Security Engineer with over 2 years of experience in technical support and network security. Skilled in diagnosing and resolving complex network issues using protocols such as TCP/IP, OSPF, BGP, DNS, and NAT. Experienced with Palo Alto Networks technologies, firewall management, and security architecture including VPNs, SSL/TLS, and intrusion detection. Strong communicator with a passion for delivering secure, scalable, and efficient network solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer - 2
Movate
07.2023 - Current
- Network Security Engineer supporting high-profile enterprise clients in the Top Accounts Team at Palo Alto TAC
- Skilled in resolving complex security and networking issues, including critical outages, while ensuring SLA compliance and minimizing business impact
- Trusted for delivering prompt, high-quality support and leveraging deep expertise in Palo Alto Networks technologies to drive resolution and customer satisfaction
- Spearheaded the creation of internal documentation to streamline troubleshooting processes and enhance team-wide knowledge sharing
- Efficiently managed and resolved Priority 1 (P1) critical incidents as well as high, medium, and low-priority cases, consistently meeting SLA targets and minimizing business impact during major network outages
- Provided end-to-end technical support across multiple communication channels (meetings, chat, email), ensuring timely and effective resolution of complex customer issues
- Analyzed Wireshark packet captures to troubleshoot network performance issues including latency, packet loss, and slowness; identified root causes with expert-level proficiency in traffic analysis and protocol behavior
- Delivered expert-level troubleshooting and configuration support across networking and security domains, including BGP, TCP, SSL, DNS, DHCP, OSPF, and LACP
- Troubleshooted all kind of certificate related issues and demonstrated knowledge in PKI structure
- Specialized in security policy optimization, NAT configurations, IPSec tunnels, and SSL protocols, with a strong focus on secure and scalable network architecture
- Demonstrated proficiency in Palo Alto-specific technologies including URL Filtering, User-ID, and Active Directory integration
- Hands-on experience with SSL Forward Proxy, SSL Inbound Inspection, and GlobalProtect VPN deployments
- Skilled in advanced firewall management and administration, including LDAP, SAML authentication, log forwarding, and ECMP-based load balancing
- Implemented and supported High Availability (HA) configurations - active/passive and active/active - for enhanced reliability and uptime
- Improved network performance through Quality of Service (QoS) tuning and policy-based forwarding to ensure efficient traffic routing
Education
BE - Electronics and Communication Engineering
Anna University
Chennai01.2020
Skills
- OSI Model, TCP/IP Stack, ARP, NAT, DHCP, DNS, QoS, ICMP
- OSPF, BGP
- SSL/TLS/HTTPS, IPsec VPN, GlobalProtect VPN, DoS Protection
- LDAP, SAML, RADIUS, MFA Integration
- Palo Alto Next-Gen Firewall, Panorama, Log Collectors, Security Policies, NAT Policies, Application-ID, Content-ID, URL Filtering, Threat Prevention, Decryption, Zone-Based Security, High Availability (HA), CLI Debug Commands
- Wireshark, TCPDump, Packet Captures, Iperf, Log Analysis
Certification
- PCNSE, Palo Alto Networks, Palo Alto Networks Certified Network Security Engineer
- CCNA, Cisco, Cisco Certified Network Associate
Skills
OSI Model, TCP/IP Stack, ARP, NAT, DHCP, DNS, QoS, ICMP, OSPF, BGP, SSL/TLS/HTTPS, IPsec VPN, GlobalProtect VPN, DoS Protection, LDAP, SAML, RADIUS, MFA Integration, Palo Alto Next-Gen Firewall, Panorama, Log Collectors, Security Policies, NAT Policies, Application-ID, Content-ID, URL Filtering, Threat Prevention, Decryption (SSL Forward Proxy & SSL Inbound Inspection), Zone-Based Security, High Availability (HA), Wireshark, TCPDump, Packet Captures, Iperf, CLI Debug Commands, Session Browser, Log Analysis, LDAP, SAML, RADIUS, MFA Integration
Timeline
Technical Support Engineer - 2
Movate
07.2023 - Current
BE - Electronics and Communication Engineering
Anna University
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