FAYAZ AHMAD SHEIKH
Progressive Team Leader
Srinagar
Summary
Dynamic, results-oriented professional eager to embrace challenging and rewarding career opportunities that foster job satisfaction and personal growth. Committed to leveraging a strong foundation of academic knowledge and technical skills to contribute effectively to organizational success. A proactive approach ensures the ability to meet and exceed expectations while driving continuous self-development. Passionate about making a meaningful impact within a collaborative team environment.
Overview
10
10
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Progressive Team Lead (Project Google)
Accenture Solutions Pvt Ltd
11.2018 - 08.2025
- Primary responsibilities included managing a team of 24 users, client correspondence, managing projects, improving the process and optimizing results. Ensuring timely delivery, developing training materials, training programs and training modules. Validating marking announcements.
- Dealt with support of various Google products (Pixel phones, Google Voice, Google Workspace, Hangouts, Android OS, Google Fi).
- Handled Billing, Invoicing, billing dispute related escalations over calls and email.
- Worked closely with RTA to deliver client major target SLA and other client critical targets such as TRT, Quality, etc.
- Interacted with peers and/or management levels at a client and/or within Accenture.
- Built solid relationships with associates to minimize conflicts and reduce attrition. Shared regular feedback and motivated team members.
- Trained the team on upcoming products to ensure they could handle queries.
- Audited cases to ensure transparency in the process and improve the quality of the work. Shared inputs with clients for process development.
- Key Contributions:
- Helped clients in identifying gaps in process, locating and eliminating bugs, and helped update the knowledge base which improved end-user assistance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Lead
Aircel India, Baghat Barzulla, Srinagar CSD
02.2015 - 08.2018
- Planned, prepared, and devised Activation schedules according to budget and workload. Conducted regular training for DCPs, APPs and FOSs. Stayed updated on new company products and services.
Education
MBA -
Allahabad University (SHUATS)
01.2011
B.Com - undefined
University of Kashmir
01.2007
12th - undefined
J & K Board
01.2004
Skills
Strong Surveying Skills
Exceptional leadership and administrative abilities
Excellent communication, organization, and interpersonal skills
Fine team player with integrity and dependability
Highly Proficient in Computer Operations
Strong Problem Solving and analytical Skills
Ms Windows MS PowerPoint, MS Access, MS Word, MS Excel, MS Outlook
Tally, Lotus Notes, Power BI
Certification
Completed Information Security Awareness Program (ISAP)
Interests
Reading, Traveling, Driving
MY PERSPECTIVE
I introduce myself as an optimist who believes in action and not words. I can easily get into a team and adapt to bring out the best in myself. I attain satisfaction through perfection. I can promise you that a person like me is suitable for any circumstances and can bring laurels to the organisation and to myself.
Timeline
Progressive Team Lead (Project Google)
Accenture Solutions Pvt Ltd
11.2018 - 08.2025
Team Lead
Aircel India, Baghat Barzulla, Srinagar CSD
02.2015 - 08.2018
B.Com - undefined
University of Kashmir
12th - undefined
J & K Board
MBA -
Allahabad University (SHUATS)