FAYAZ AHMAD SHEIKH
Progressive Team Leader
Srinagar
Summary
Dynamic, results-oriented professional eager to embrace challenging and rewarding career opportunities that foster job satisfaction and personal growth. Committed to leveraging a strong foundation of academic knowledge and technical skills to contribute effectively to organizational success. A proactive approach ensures the ability to meet and exceed expectations while driving continuous self-development. Passionate about making a meaningful impact within a collaborative team environment.
Overview
10
10
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Progressive Team Lead (Project Google)
Accenture Solutions Pvt Ltd
11.2018 - 08.2025
- Primary responsibilities included managing a team of 24 users, client correspondence, managing projects, improving the process and optimizing results. Ensuring timely delivery, developing training materials, training programs and training modules. Validating marking announcements.
- Dealt with support of various Google products (Pixel phones, Google Voice, Google Workspace, Hangouts, Android OS, Google Fi).
- Handled Billing, Invoicing, billing dispute related escalations over calls and email.
- Worked closely with RTA to deliver client major target SLA and other client critical targets such as TRT, Quality, etc.
- Interacted with peers and/or management levels at a client and/or within Accenture.
- Built solid relationships with associates to minimize conflicts and reduce attrition. Shared regular feedback and motivated team members.
- Trained the team on upcoming products to ensure they could handle queries.
- Audited cases to ensure transparency in the process and improve the quality of the work. Shared inputs with clients for process development.
- Key Contributions:
- Helped clients in identifying gaps in process, locating and eliminating bugs, and helped update the knowledge base which improved end-user assistance.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Lead
Aircel India, Baghat Barzulla, Srinagar CSD
02.2015 - 08.2018
- Planned, prepared, and devised Activation schedules according to budget and workload. Conducted regular training for DCPs, APPs and FOSs. Stayed updated on new company products and services.
Education
MBA -
Allahabad University (SHUATS)
01.2011
B.Com - undefined
University of Kashmir
01.2007
12th - undefined
J & K Board
01.2004
Skills
Certification
Completed Information Security Awareness Program (ISAP)
Interests
Reading, Traveling, Driving
MY PERSPECTIVE
I introduce myself as an optimist who believes in action and not words. I can easily get into a team and adapt to bring out the best in myself. I attain satisfaction through perfection. I can promise you that a person like me is suitable for any circumstances and can bring laurels to the organisation and to myself.
Timeline
Progressive Team Lead (Project Google)
Accenture Solutions Pvt Ltd
11.2018 - 08.2025
Team Lead
Aircel India, Baghat Barzulla, Srinagar CSD
02.2015 - 08.2018
B.Com - undefined
University of Kashmir
12th - undefined
J & K Board
MBA -
Allahabad University (SHUATS)