Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Additional Information
Interests
Personal Profile
Software
Cost To Company
Work Availability
Timeline
AdministrativeAssistant
Fayyaz Qureshi

Fayyaz Qureshi

Customer Services-Technical Support
C/o Al-Alif & Co., Near Power House-15, Asalatpura, Moradabad,Uttar Pradesh

Summary

Knowledgeable and dedicated customer service professional with extensive experience in cement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
Languages
9
9
Certifications
3
3
years of post-secondary education
9
9
years of professional experience

Work History

Customer Service Officer

Heidelberg Cement India Ltd.
Meerut , Uttar Pradesh
2018.07 - Current

- Visiting Dealers and Retailers & motivating for Sales of our Brand, visiting their sites and converting other brand sites into our product.

-Redressal of Customer Complaints.

-Monitoring of all Quality Control Activities at Sites.

-Organizing and Conducting Architect, Engineers, Builders & Contractors Meets.

-Collect and Provide information on Competitors Products and Services to help develop counter action plans.

-Managing a team of 4 members assigned by the company to increase the brand pull in the territory.

-Achieving the highest Premium Sales in the territory.

-Territory Served-Ghaziabad,Hapur,Meerut,Baghpat,MuzaffarNagar,Shamli,Saharanpur,Haridwar-Roorkee & Dehradun.

Mobile Lab Engineer (Technical Representative)

Heidelberg Cement India Ltd.
Moradabad , Uttar Pradesh
2017.07 - 2021.06

-Monitoring on Customers/Dealers/Distributors Satisfaction level.

-Sales and Technical Support, Training & Team Motivation.

-Mobile Lab Technical Support and Organizing & Conducting the

Contractors and Mason Meets.

-Maintaining PR and Giving Site Demonstration Activities.

-Maintaining the Customer Satisfaction Level by giving First Time Right.

-Monitoring of Customer Satisfaction with Happy Calling.

-Territory Served-Moradabad,JP Nagar,Rampur,Sambhal & Bijnore.

Project Site Engineer

STS Builders Pvt. Ltd.
Moradabad , Uttar Pradesh
2016.09 - 2017.06

-Co-Ordination between different contractors and agencies to maintain the project speed at the construction site.

-Ensure Quality and Safety at assigned work.

-Construction Material Testing, Layout of Building, Column, Foundations, Retaining Walls and Brick Work.

-Site Inspections, Preparing Daily Progress Reports (DPR) & Updating Construction Work af all the sites.

-Planning and Monitoring the Project schedule on daily basis with Engineers, Foreman and sub-contractors under the guidance of site in-Charge.

Summer Training-Internship

Public Works Department
Moradabad , Uttar Pradesh
2015.06 - 2016.07

Wide breadth of road work experience.

Provided assistance to road specialist and experts as required.

Performed all tasks in accordance with supervisor instructions.

Oversaw a variety of road work tasks and operations.

Education

High School Diploma -

KCM School
Civil Lines, Moradabd
2012.05 - 2013.07

Diploma in Civil Engineering -

UP Board of Technical Education
JP Nagar
2014.07 - 2016.07

Skills

    Issue escalation

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Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 9 in the development of Customer Engagement Programme.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.
  • Explained policies on product returns in great detail, reducing repeat calls by 96 %.
  • Received Samrudhi Award for Best Employee of Half Year in SU Agra Business Generations for Q3 and Q4 consecutive quarters.
  • Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
  • Achieved MBO 186% out of 200% for the year 2019.

Certification

Concrete Mix Design Training - One Day

Affiliations

  • Association of Architects Meerut, UPW. India
  • Association of Professional Graduate Civil Engineers. Meerut, UPW
  • Association of Civil Engineering Practitioners, Muzaffar Nagar, UPW

Additional Information

I am able to get in the field of Core Sale Products in the field of Modern Trade and Business to Business Trade. I am able to handle Channel sales and have strength to handle a team of 30 to 40 Team mates.

Interests

Listening Soft Music

Interacting with New People

Personal Profile

Father's Name- Late M. Muslim Qureshi

DOB-09 July, 1997

Marital Status-Single

Gender- Male

Nationality- Indian

Aadhar Number-2636-5236-3808

Software

Auto CAD

MS OFFICE

Cost To Company

Current CTC- 4.5 Lac

Expected CTC- 10 Lac

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Basic Information on Concrete Training- 2 Hours

2020-12

Basic Knowledge of Building Material Training - 4 Hours

2020-09

Communicate to Connect Training - 2 Days

2019-11

Advance Sales Training - 2 Days

2019-08

Break-Through Ineffectiveness Training - 3 Days

2019-05

Compliance Training - 4 Hours

2019-04

Defensive Driving Training- One Day

2018-12

Concrete Mix Design Training - One Day

2018-10

Customer Service Officer

Heidelberg Cement India Ltd.
2018.07 - Current

Mobile Lab Engineer (Technical Representative)

Heidelberg Cement India Ltd.
2017.07 - 2021.06

Project Site Engineer

STS Builders Pvt. Ltd.
2016.09 - 2017.06

Summer Training-Internship

Public Works Department
2015.06 - 2016.07

Diploma in Civil Engineering -

UP Board of Technical Education
2014.07 - 2016.07

High School Diploma -

KCM School
2012.05 - 2013.07

Basic Information on Complaint Handling Training- 2 Hours

Fayyaz QureshiCustomer Services-Technical Support