Jayant Singh Azad

I currently work for Teleperformance Bangalore on the Flipkart Internet Pvt Ltd (Flipkart), a subsidiary of Walmart Inc. As a Level 2 process executive, I troubleshoot complaints related to the payments department. I have been actively speaking English and Hindi throughout the verbal and written communication with the customer.

• Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
• Applied company policy and procedure to increase customer satisfaction.
• Kept strong knowledge of company rules and policies to address returns, faulty products and delayed delivery issues.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.

I worked and got trained for American Internet Service Provider Windstream as a Level 1 process executive where I troubleshot complaints related to the Internet, SDWAN connection, T3 internet services fluctuation, etc. I have been actively speaking only in English throughout the verbal and written communication with the customer. My task was to take complaints from the CRM process and then create a ticket, followed by Level 1 troubleshooting basics with the help of the internal Server network and updating the same in the notes. Later forwarding them to various Level 2 executives such as AT&T, Verizon, and so on.

• Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
• Planned own workload to meet deadlines and changing priorities.
• Developed rapport with customers quickly to identify needs and provide solutions.

https://hellogroup.in/call-centre-services/

Started as a Tele caller agent where I worked for the local electricity department as a helpline.

Creating tickets and escalating as per the issue was common for all.

Also worked for a yellow pages helpline.

• Maintained outstanding customer relationships by going extra mile to assist with needs and resolve queries.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed customer service enquiries quickly and accurately.
• Inbound Call Center Services
• Outbound Call Center Services
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service