Fazal Aman
Bangalore
Summary
Dynamic Account Manager with a proven track record at Gold's Gym India, excelling in account growth and market analysis. Adept at enhancing customer relationships and driving operational efficiency, I leverage strong problem-solving skills to identify upselling opportunities, contributing to significant revenue increases and business profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager - Franchise Operations South India
Gold's Gym India
Bangalore
12.2022 - Current
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Collaborated with sales team to determine best ways to drive market share.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Assisted with budgeting for new equipment purchases or staffing changes.
- Collaborated with other departments within the organization on joint initiatives.
- Analyzed customer data to determine areas where improvements could be made.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Operations Manager
HOTEL BRIGADE LEGACY
Bengaluru
02.2020 - 02.2022
- Implemented operational strategies to build customer loyalty and retention
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Improving and examining financial data and use them to improve operations, Facilities like electrical, carpentry, plumbing, Housekeeping
- Perform quality controls and monitor production KPIs along with recruit, train and supervise staff
General Manager
OYO Hotels and Homes Pvt Ltd
Bengaluru
07.2019 - 01.2020
- Promoted business profitability by tracking performance indicators and driving corrective action
- Implemented effective customer service procedures to encourage positive feedback
- Maximized revenue by identifying key long-term growth initiatives
- Grew business by creatively driving sales and maintaining cost controls
- Hired, trained and monitored staff performance and offered mentoring to junior team members
Operations Manager
HOTEL BRIGADE LEGACY
Bengaluru
05.2017 - 05.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Oversaw budget, accounting and payroll to meet deadlines
- Mitigated regulatory risks by complying with HMRC and legal requirements
Subject Matter Expert
24/7 Customer Services Pvt Ltd
Bangalore
11.2015 - 05.2017
- Supported varied projects as part of interdisciplinary teamwork with consultants and technical specialists
- Handled complex problems and issues by understanding root causes
Education
Master's in Business Administration -
12.2016
Bachelors in Business Administration -
12.2014
Higher Secondary certificate -
12.2011
Secondary School Leaving Certificate -
12.2009
Skills
- Account growth
- Market analysis
- Operational efficiency
- Performance tracking
- Problem solving
- Account management
- Teamwork and collaboration
- Customer relationship management
- Sales planning
- Financial analysis
Certification
- Certified Six Sigma Consultant
- Certified Expedia Air Consultant (Amadeus)
- Certified Digital Marketing Professional
- Executive Programme in Operations and Supply Chain Management, IIM Lucknow
Hobbies and Interests
- Swimming
- Cycling
- Travelling
- Exploring new places
Languages
- English
- Hindi
- Kannada
- Tamil
Personal Information
- Date of Birth: 08/02/93
- Nationality: Indian
- Marital Status: Married
Timeline
Account Manager - Franchise Operations South India
Gold's Gym India
12.2022 - Current
Operations Manager
HOTEL BRIGADE LEGACY
02.2020 - 02.2022
General Manager
OYO Hotels and Homes Pvt Ltd
07.2019 - 01.2020
Operations Manager
HOTEL BRIGADE LEGACY
05.2017 - 05.2019
Subject Matter Expert
24/7 Customer Services Pvt Ltd
11.2015 - 05.2017
Master's in Business Administration -
Bachelors in Business Administration -
Higher Secondary certificate -
Secondary School Leaving Certificate -
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