Fazal Mohammed
Hyderabad
Summary
A results-driven Senior Business Analyst, Project Manager, and Scrum Master from India, with 6 years of U.S. experience and a total of 12 years of professional experience in managing complex IT projects. Proven expertise in driving process improvements, streamlining operations, and delivering innovative digital solutions in both the Indian and U.S. job markets. Well-versed in all stages of the project and product lifecycle, from discovery, analysis, requirement elicitation, and documentation to UAT and release management. I am proficient in Agile methodologies, including Scrum and Kanban, collaborating with cross-functional teams to achieve strategic objectives and mitigate risks.
Overview
23
23
years of professional experience
Work History
Senior Business Analyst/ Project Manager
AT&T
Dallas
09.2024 - 05.2025
- Deployed in AT&T’s Cell Site Construction and Engineering department as a Senior Business Analyst, cum Project Manager.
- Analyzed and documented broadly defined business areas; defined high-level epics, and stories to create a structured, value-driven framework for development teams.
- Led design sessions to prototype new system features and enhance existing business processes.
- Performed a comprehensive gap analysis to evaluate the compatibility and efficiency of existing systems.
- Analyzed complex business requirements to identify solutions for process improvements.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed detailed business cases to support project prioritization and resource allocation.
- Facilitated stakeholder meetings to drive consensus on project goals and deliverables.
- Created comprehensive reports to communicate findings and recommendations to leadership.
- Managed project timelines and deliverables to ensure alignment with business objectives.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Conducted stakeholder interviews to understand user needs and preferences.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
- Collaborated with IT teams on the development of applications based on business requirements.
- Utilized Jira to track user stories and manage business requirements.
Senior Business Analyst / Scrum Master
Department of Family and Protective Services
Dallas
03.2023 - 08.2024
- Performed business analysis and Scrum Master activities for the modernization and enhancement of IT applications.
- Analyzed complex technical, functional, and business processes to assess the impact of system changes on business operations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed new process models using BPMN to increase productivity and reduce wait times.
- Created wireframes and mockups to visually represent the new user experience.
- Implemented process improvements to enhance operational efficiency within service departments.
- Conducted gap analysis between current state processes and desired future state processes.
- Identified opportunities for automation of manual processes through technology solutions.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Facilitated all Scrum ceremonies, including daily scrums, and sprint planning, for a cross-functional team.
- Coordinated and executed UAT with business users, managing test cases, and defect tracking.
Senior Business Analyst/ Scrum Master
Caliber Home Loans Inc
Dallas
01.2020 - 02.2023
- Project: LOS Document Classification and Data Extraction System: Analyzed the manual document classification process to identify opportunities for automation.
- Project: Loan Origination System (LOS) OCR Implementation: Re-engineered the manual document processing workflow, and developed SQL scripts to validate data extracted by the OCR system.
- Project: Loan Origination System (LOS) File Structure Reengineering: Reengineered the file structure to improve data accessibility, and utilized SQL to map data elements.
Senior Business Analyst / Project Manager
Atlas Wireless & Telecommunications Inc.
Rocky Hill
07.2019 - 01.2020
- Collaborated with stakeholders to define business and system requirements.
- Utilized SQL to analyze raw web traffic data and assess user behavior.
- Implemented Kanban to manage the workflow of a cross-functional team responsible for enhancing the customer complaints portal.
- Conducted gap analysis between current state processes and desired future state processes.
- Presented findings and recommendations to senior management for review and action.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
Project Manager/ Business Analyst
DEMAS TECHNOLOGIES
10.2012 - 06.2019
- Project: Loan Origination System (LOS) Process Reengineering: Analyzed the existing LOS process and identified bottlenecks.
- Project: Telecom Network Modernization: Analyzed and re-engineered network processes to improve provisioning and maintenance.
- Project: RF Design Tool Implementation: Conducted a gap analysis and defined requirements for a new RF design tool.
- Project: Telecom Supply Chain Optimization: Implemented a new inventory management system to improve equipment stock accuracy.
Sr. RF Engineer
DEMAS TECHNOLOGIES
01.2011 - 09.2012
- Designed RF systems for various communication applications.
- Conducted testing and validation of RF components and systems.
- Collaborated with cross-functional teams to enhance product performance.
- Developed technical documentation for RF design specifications.
- Implemented process improvements in RF design workflows.
- Analyzed performance data to identify optimization opportunities.
- Ensured compliance with industry standards in RF engineering projects.
- Conducted site surveys of potential locations for new base stations or towers in order to determine suitability.
- Conducted field tests to measure radio signal strength and optimize network performance.
- Collaborated with other teams such as IT or Network Engineering in order to ensure seamless integration of all components.
RF Engineer
SYSTEL COMMUNICATIONS
02.2006 - 12.2010
- Designed RF circuits for communication systems and devices.
- Evaluated antenna performance using simulation tools and measurement techniques.
- Collaborated with cross-functional teams to improve system reliability and efficiency.
- Conducted field testing to validate RF signal strength and quality.
- Performed calibration, troubleshooting and maintenance of RF test equipment.
- Performed spectrum analysis for new network installations, identifying optimized frequencies to avoid interference and congestion.
- Conducted field tests to measure coverage and evaluate system performance in real world environments.
- Analyzed test data to ensure product functionality and performance specifications were met.
Telecom Sales & Operations
SYSTEL COMMUNICATIONS
07.2002 - 01.2006
- Exceeded sales targets through the development and execution of a strategic sales plan, quarter on quarter.
- Grew the customer base by acquiring new clients and expanding into new market segments.
- Developed and delivered product presentations to potential clients, highlighting key features and benefits.
- Streamlined operational processes to improve efficiency and reduce delivery times.
- Fostered strong client relationships through proactive communication, and reliable support.
- Successfully negotiated sales contracts and resolved customer inquiries, ensuring client satisfaction.
Education
Bachelor of Science - Computers
Osmania University
Hyderabad, India04-2002
Skills
- MS Office
- MS Azure Dev Ops VSTS
- JIRA
- HP ALM
- TeamForge
- PPM
- MS Project
- MS Visio
- Sharepoint
- SQL
- Oracle
- MS-Access
- Tableau
- Power Bi
- Google Charts
- Unified Modeling Language (UML)
- RUP
- Agile
- Waterfall
- BPMN
Phone
+1 203-747-4290, +91 9160077705
Languages
Urdu
First Language
English
Proficient (C2)
C2
Timeline
Senior Business Analyst/ Project Manager
AT&T
09.2024 - 05.2025
Senior Business Analyst / Scrum Master
Department of Family and Protective Services
03.2023 - 08.2024
Senior Business Analyst/ Scrum Master
Caliber Home Loans Inc
01.2020 - 02.2023
Senior Business Analyst / Project Manager
Atlas Wireless & Telecommunications Inc.
07.2019 - 01.2020
Project Manager/ Business Analyst
DEMAS TECHNOLOGIES
10.2012 - 06.2019
Sr. RF Engineer
DEMAS TECHNOLOGIES
01.2011 - 09.2012
RF Engineer
SYSTEL COMMUNICATIONS
02.2006 - 12.2010
Telecom Sales & Operations
SYSTEL COMMUNICATIONS
07.2002 - 01.2006
Bachelor of Science - Computers
Osmania University
Similar Profiles
MARK A. JEFFORDSMARK A. JEFFORDS
Senior Network Project Manager at AT&TSenior Network Project Manager at AT&T
Sergio SaucedoSergio Saucedo
Cable Splicing Technician at AT&TCable Splicing Technician at AT&T
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
Michele ReznicekMichele Reznicek
Sr. Training Delivery at AT&TSr. Training Delivery at AT&T
Nithin SaraNithin Sara
Sr. Product Engineer at TECHMAHINDRA LTDSr. Product Engineer at TECHMAHINDRA LTD