GAURAV BANIYA
Nagpur
Summary
A results-driven Salesforce Business Analyst and Trainer with over 2 years of experience in driving system efficiency and user adoption through strategic analysis and targeted training solutions. Adept in the full Software Development Life Cycle (SDLC) and well-versed in both Agile and Waterfall methodologies. Proven ability to gather and translate business requirements into scalable Salesforce solutions, while delivering customized training to end users and stakeholders. Known for bridging the gap between technical teams and business users, creating detailed documentation, and fostering cross-functional collaboration to ensure successful project execution and system adoption.
Overview
4
4
years of professional experience
Work History
Project Manager/Business Analyst
Stetig Consulting Private Limited
01.2022 - 02.2024
- Managed prominent and leading clients like Tata Realty, Runwal Estate, Dosti Realty, Shriram Properties, etc. In the real estate sector.
- Assumed a dual role as Business Analyst and Project Manager, overseeing the complete Software Development Lifecycle (SDLC) from project initiation through delivery and post-implementation support.
- Supported Salesforce implementation projects by training stakeholders during each project phase.
- Created role-specific learning paths and managed Trailhead onboarding strategies.
- Collaborated with client IT and sales leadership to align training with business goals.
- Established and cultivated strong client relationships to ensure successful Salesforce implementations and sustained collaboration throughout the project lifecycle.
- Conducted comprehensive requirements gathering by utilizing various techniques such as document analysis, interviews, business workflow analysis, and workshops. This process included building process workflows and performing functional testing to understand client needs.
- Executed Gap Analysis on existing business processes, identifying areas for improvement and creating AS-IS and TO-BE process maps for custodian services.
- Produced essential documentation, including functional, technical, and system design documentation, to provide a clear roadmap for development and implementation. Additionally, led the Business Acceptance Testing (BAT) team and performed functional testing for new Salesforce functionality rollouts, ensuring that requirements were met.
- Contributed to team growth by offering training, mentoring, and best practice sharing to foster a culture of continuous learning and improvement.
Business Analyst
Dhaninfo Tech
Nagpur
10.2019 - 12.2021
- Provided technical support during user acceptance testing cycles.
- Identified gaps between current state and desired future state operations.
- Facilitated design sessions with the implementation team to define the solution.
- Analyzed existing systems and processes to identify areas of improvement.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Translated user needs into actionable items that could be addressed by IT teams.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Created detailed process flows and user stories to document system requirements and design solutions.
Education
Master of Business Management -
JHULELEL INSTITUTE OF TECHNOLOGY
01.2019
Bachelor in Engineering - IT
KAVIKULGURU INSTITUTE OF TECHNOLOGY & SCIENCE
Nagpur01-2015
Skills
- Salesforce Service Cloud
- Salesforce open CTI
- Salesforce Reports and Dashboards
- Marketing Cloud
- Experience cloud
- Google Sheets
- Agile Developments
- MS Office
- Salesforce Administrator
Timeline
Project Manager/Business Analyst
Stetig Consulting Private Limited
01.2022 - 02.2024
Business Analyst
Dhaninfo Tech
10.2019 - 12.2021
Master of Business Management -
JHULELEL INSTITUTE OF TECHNOLOGY
Bachelor in Engineering - IT
KAVIKULGURU INSTITUTE OF TECHNOLOGY & SCIENCE
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