Fazhulutheen M
Senior Travel Consultant
Chennai
Summary
Customer experience is not just about passion. It is about profitable results. Ensure immaculate service to clients and cultivating good relations with them. To pursue a career in an esteemed organization which would enhance my skills to work in a competitive environment & curve a winning edge for the organization.
Travel professional equipped with extensive background in managing comprehensive travel plans for clients worldwide. Proven success in tailoring travel solutions to meet client preferences and needs, while maintaining strong focus on collaboration and adaptability. Skilled in itinerary planning and problem-solving, ensuring smooth travel experiences.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Travel Consultant
Orient Back-office Pvt. Ltd.
Chennai
12.2024 - Current
- Handling GCC based Corporates ticketing as per the client requests.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
Senior Travel Consultant
OTL business solution
Chennai
09.2021 - 11.2024
- Handling Oman based Multiple Corporate Air ticketing & operations (back-office operations).
- Designing domestic and international holiday packages as per the client interests.
- Arranging complete package, flight, train booking, hotels, internal tour arrangements with the suppliers.
- Ensuring the client satisfaction on all our services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Travel Consultant
ITL World Travel Management Company
Muscat
11.2017 - 07.2021
- Handling Ticketing operations for corporates and retail.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Improved cross-functional collaboration between departments through regular meetings focused on shared goals and objectives.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Helped customers with passport and visa applications.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Travel Executive
Suhail Bahwan Group (Bahwan Travels)
Chennai
01.2013 - 11.2017
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Travel Executive
WIPRO Technologies
Chennai
12.2011 - 12.2012
- Domestic and International operations - Arranging the air tickets and hotel arrangements as per the employees’ requests.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations, and provided exceptional service.
Ticketing Executive
Al Naim Travels, Riyadh KSA
Riyadh
08.2008 - 11.2011
- International and Domestic Operations - Handling all kind of travel needs for the corporate as well as walk in customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Ticketing Executive
Sansar Tours, Chennai
Chennai
06.2007 - 08.2008
- Domestic and International operations.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Master of Arts - Arabic
Jamal Mohamed College
Trichy 04.2001 -
Diploma - Air Ticketing and Fare calculation
IATA Institute
Chennai07.2006
Diploma - Computer applications
Institute of Airlines And Travel Agencies
Chennai08.2005
Skills
Excellent GDS knowledge (Reservation, ticketing, reissue, refund, manual fares and BSP knowledge) and good experience in E-travel
Customer relations
Team player
Team leadership
Customer retention
Operations management
Staff training
Certification
CRS Knowledge, Amadeus, Abacus, Sabre & Galileo
Competence
Upon given a chance to serve your esteem organization, I will prove myself to the best of your expectation. Yours faithfully Fazhulutheen M
Timeline
Senior Travel Consultant
Orient Back-office Pvt. Ltd.
12.2024 - Current
Senior Travel Consultant
OTL business solution
09.2021 - 11.2024
Senior Travel Consultant
ITL World Travel Management Company
11.2017 - 07.2021
Travel Executive
Suhail Bahwan Group (Bahwan Travels)
01.2013 - 11.2017
Travel Executive
WIPRO Technologies
12.2011 - 12.2012
Ticketing Executive
Al Naim Travels, Riyadh KSA
08.2008 - 11.2011
Ticketing Executive
Sansar Tours, Chennai
06.2007 - 08.2008
Master of Arts - Arabic
Jamal Mohamed College
04.2001 -
Diploma - Air Ticketing and Fare calculation
IATA Institute
Diploma - Computer applications
Institute of Airlines And Travel Agencies