Fazil Ahamed
Senior Associate
Chennai
Summary
Experienced in automating client deliverables to streamline processes, increase efficiency, minimize manual interventions, and reduce turnaround time. Skilled in utilizing technology to optimize workflow and enhance productivity. Proven track record of successfully implementing automation solutions resulting in cost savings and improved client satisfaction. Adept at identifying process improvement opportunities and implementing innovative solutions to drive business success.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Associate
Bank of New York
05.2016 - Current
- Managed daily business-as-usual operations, ensuring team performance aligned with service level agreements.
- Served as a liaison between BNY and client for project discussions.
- Implemented automation to enhance process efficiency and minimize manual interventions.
- Facilitated training to boost skills in client processing activities.
- Led PKT initiatives to gauge product knowledge within the team.
Customer Service Representative
AEGIS LTD
08.2014 - 04.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Business Law -
Annamalai University
Skills
EXPERTISE IN TRANSFER AGENCY DOMAIN
POWER BI (Essentials)
KNOWLEDGE IN MS OFFICE TOOLS
RECONCILIATION ANALYST
SETTLEMENTS
TRADE PROCESSING
TLM
RECORD KEEPING
Certification
VARSIGMA
PERSONAL DETAILS
- Date of birth: 23 May 1987
- Nationality: Indian
Lean Six sigma - Green belt
Completed Green Belt in Lean Six sigma
Timeline
Senior Associate
Bank of New York
05.2016 - Current
Customer Service Representative
AEGIS LTD
08.2014 - 04.2016
Bachelor Of Business Law -
Annamalai University