FAZIL FIROZ APSAR

Leading the product team in developing innovative Sustainable Tech solutions
• Launched sustainability hub , product to assess environment and climate risks
related to properties and providing Proactive advisory to private and business customers
• Oversaw creation of global product strategy, facilitating access in 5 European
regions
• Managed cross-functional team that reduced time-to-market by 15%
• Worked closely with compliance and EBA regulations to ensure alignment across all new product initiatives
• Boosted NPS to 95 for Sustainability hub by aligning product roadmap with customer needs.
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development
• Increased product adoption by identifying customer needs and developing innovative product features
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements
• Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features
• Mentored junior Product Managers in effective product management techniques and industry best practices
• Championed customer feedback loops to continuously refine products according to evolving customer requirements

Handling product lifecycle from conception to delivery and legacy modernization
• Led product discovery, UX research , development, and launch of property valuation
tools, increasing adoption from 10% to 95% after MVP.
• Automated data flow for housing co-operative associations, reducing operational
and vendor costs by 2M DKK annually.
• Managed cross-functional teams of 15 members to enhance customer journeys,
achieving efficiency savings of 5.5M DKK post launch.
• Implemented Agile methodologies to increase team productivity and enhance overall
project outcomes
• Developed comprehensive roadmaps outlining the product vision, goals, and
milestones for successful execution
• Managed backlog prioritization, ensuring alignment with business goals and
stakeholder expectations

Contributed to the development and launch of mortgage documents digitization
• Transformed mortgage processes into fully digitized workflows, reducing lead time
by 28% and paper costs by 45%.
• Led GDPR initiatives, ensuring data protection compliance across banking
operations.
• Mentored and developed team members, achieving performance and development
objectives.
• Managed third-party vendors for property and asset data services, ensuring SLA
compliance

Supported Credit and Risk operations for Banking client in Europe
• Adhered to ITIL process, maintained SLA of the Incidents created by end users and solved business critical problem reports to provide value to the customers and end users for loan process
• Drove the project as KANBAN master and prioritized the inflow of service request,Incidents, Problem reports as per the WIP limits set on the KANBAN board in Credit application and Loans area.

• Suggested stakeholders with best practices and approaches to be followed during project handovers to avoid knowledge gaps from service transition to service operations phase

Contributed to mainframe development and operations for Automobile client
• Created detailed technical designs, coded batch programs and executed unit test
cases.
• Prepared code review documents and test review documents
• Analyzed and solved production issues and monitored production environment for
events