Sukanya Kadam

• Managed reputed clients like Baiduri Bank, Affin Bank, Bank of Maldives, SG Global, Egypt Pay, Ethswitch, Union Bank of Colombo, and many.
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Monitored customer health scores, proactively addressing concerns to prevent churn.
• Utilized CRM tools to track customer interactions and report on progress towards goals. Sharing risk letters or lapse letter, etc.
• Implemented customer feedback loops to gather insights and improve products and services via lesson learned calls, Smileback tickets.

• Handling accounts like Vijay sales, Plum Goodness, Belgian Waffle, Skechers, Natures basket Etc
• Overall operations, Agreements, Planning sales strategy for the client
• Upsell and cross sell
• Campaign creation and execution
• Report generation once its executed
• Monthly report, Invoicing and payment follow up

• Onboarding New customers, Managing multiple customers Like HDFC bank LTD, Axis bank, ICICI bank, AU Small finance Bank, NEA Singapore, XL Axiata Group Etc
• Encourage upsell and cross sells
• Invoicing and preparation of agreements
• Preparation and submission of tenders & execution of change requests
• Responsible for all sort of documentation required for smooth operation Provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts
• Directed customer product and service adoption to deepen customer utilization and identify new opportunities
• Supported customers through implementation, adoption, renewal and growth to drive long-term success and value
• Acted as customer voice within organization by staying aware of customer needs and providing valuable feedback internally
• Became customers trusted advisor by driving adoption of company products with focus on achieving desired business outcomes
• Controlled workload consisting of multiple customers in various onboarding phases while maintaining focus and attention to detail

• Worked as a Bridge between my tech team and field team
• Calling the clients, convert lead into Potential Inquiry
• Daily and weekly reporting to the sponsors about total installation record as well as new updated features in software
• Weekly and monthly analysis of sales report, Generation and analysis of revenue report
• Fostered positive relationships with customers to maximize satisfaction, retention and experience
• Streamlined operations to consistently deliver on targets
• Implemented operational strategies to build customer loyalty and retention
• Inspected new products to assess quality and preparedness
• Elevated customer satisfaction ratings by providing speedy resolutions
• Call/ mail to the clients to understand their queries and solve them on immediate basis
• Generating invoices for purchase made by clients
• Direct reporting to our Lab and pharmacy partners for maintenance of smooth operation
• Managing my team (Field and tech team), Arranging events, meetings, programs
• Onboarding new talent, establish new training programs, coach and console recruits, setting goals and communicate the Objective to the team

• Handling clients: Daily communication with Branches and clients regarding new orders
• Field experience: Attended 4 days of Operations training at Angre port and Jaigarh port
• Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions
• Supported financial operations by processing invoices and payments, maintaining accurate budget records
• Prepared and delivered operational performance reports to inform management

Managed over 100 customer calls per day, Closing deals, Operations and generation of revenue.