Summary
Overview
Work History
Education
Skills
Certification
PERSONAL DETAILS
CAREER SUMMARY
Timeline
Femy Mary John

Femy Mary John

Operations Executive
Kerala,KL

Summary

To obtain a challenging career utilizing and expanding my skills with a progressive and modern organization, that challenges its people and uses state-of-the-art technologies, while enhancing my leadership abilities and dedication to a motivated team of players.

Overview

15
15
years of professional experience
8
8
Certifications
3
3
Languages

Work History

Operations Executive

Ibyta B2B Travel
06.2023 - 05.2025
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.

Reservations Officer

Darina Holidays LLC
02.2017 - 06.2020
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets and upgraded accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.

Operations Manager

Hotels Club
03.2016 - 01.2017
  • Daily operational management.
  • Selling travel products and tour packages.
  • Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
  • Dealing with customer enquiries and aiming to meet their expectations.
  • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.

Operations Manager

High Quality B2B Online Wholesaler
03.2015 - 02.2016
  • Managing sales department.
  • Promoting and marketing the business.
  • Overseeing the smooth, efficient running of the business.
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
  • Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
  • Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.
  • Providing feedback after a tour as part of a debrief session.
  • Checking tickets and other relevant documents, seat allocations and any special requirements.

Administrative Assistant and Operations Executive

Rezervations International
10.2010 - 07.2015
  • Managed front office comfortably assisting clients in finding appropriate deals for destination with tickets as well as hotel.
  • Managed back office of Travel agents, where I organized all information for agents related booking both domestic and international Hotels and Ground arrangements.
  • Prepared offers for Major destination as readymade or tailor made Holiday packages.
  • Generated Vouchers and prepared all necessary documents.
  • Meet and greet clients and visitors.
  • Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filing.

Education

Bachelor's Degree - Tourism Studies (BTS)

IGNOU University

BTEC Higher National Certificate - Aviation, Hospitality and Travel Management

FRANKFINN Institute of Air Hostess Training, Nasik, Maharashtra

Skills

Affable to employees, ability to work effectively in high-pressure environments

Certification

Completed IATA/UFTAA Foundation Certificate.

PERSONAL DETAILS

Name: Femy Mary John 

Sex: Female 

Date of Birth: 1990-04-23 

Place of Birth: Kuwait 

Nationality: Indian 

Religion: Christian 

Language Known: English, Hindi, Malayalam 

Passport number: N5194444 

Place of Issue: Kuwait 

Date of Issue: 2016-02-21 

Expiry Date: 2026-02-20 

CAREER SUMMARY

  • 10 years of experience in the Travel and Tourism Industry.
  • Extensive experience covering all aspects of the National and International Market of Travel and Tourism.
  • Monitored global distribution system and ensured compliance to all hospitality methods.

Timeline

Operations Executive - Ibyta B2B Travel
06.2023 - 05.2025
Reservations Officer - Darina Holidays LLC
02.2017 - 06.2020
Operations Manager - Hotels Club
03.2016 - 01.2017
Operations Manager - High Quality B2B Online Wholesaler
03.2015 - 02.2016
Administrative Assistant and Operations Executive - Rezervations International
10.2010 - 07.2015
FRANKFINN Institute of Air Hostess Training - BTEC Higher National Certificate, Aviation, Hospitality and Travel Management
IGNOU University - Bachelor's Degree, Tourism Studies (BTS)
Femy Mary JohnOperations Executive