Femy Mary John
Operations Executive
Kerala,KL
Summary
To obtain a challenging career utilizing and expanding my skills with a progressive and modern organization, that challenges its people and uses state-of-the-art technologies, while enhancing my leadership abilities and dedication to a motivated team of players.
Overview
15
15
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Operations Executive
Ibyta B2B Travel
06.2023 - 05.2025
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Reservations Officer
Darina Holidays LLC
02.2017 - 06.2020
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets and upgraded accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Operations Manager
Hotels Club
03.2016 - 01.2017
- Daily operational management.
- Selling travel products and tour packages.
- Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
- Dealing with customer enquiries and aiming to meet their expectations.
- Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
Operations Manager
High Quality B2B Online Wholesaler
03.2015 - 02.2016
- Managing sales department.
- Promoting and marketing the business.
- Overseeing the smooth, efficient running of the business.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
- Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.
- Providing feedback after a tour as part of a debrief session.
- Checking tickets and other relevant documents, seat allocations and any special requirements.
Administrative Assistant and Operations Executive
Rezervations International
10.2010 - 07.2015
- Managed front office comfortably assisting clients in finding appropriate deals for destination with tickets as well as hotel.
- Managed back office of Travel agents, where I organized all information for agents related booking both domestic and international Hotels and Ground arrangements.
- Prepared offers for Major destination as readymade or tailor made Holiday packages.
- Generated Vouchers and prepared all necessary documents.
- Meet and greet clients and visitors.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filing.
Education
Bachelor's Degree - Tourism Studies (BTS)
BTEC Higher National Certificate - Aviation, Hospitality and Travel Management
Skills
Affable to employees, ability to work effectively in high-pressure environments
Certification
Completed IATA/UFTAA Foundation Certificate.
PERSONAL DETAILS
Name: Femy Mary John
Sex: Female
Date of Birth: 1990-04-23
Place of Birth: Kuwait
Nationality: Indian
Religion: Christian
Language Known: English, Hindi, Malayalam
Passport number: N5194444
Place of Issue: Kuwait
Date of Issue: 2016-02-21
Expiry Date: 2026-02-20
CAREER SUMMARY
- 10 years of experience in the Travel and Tourism Industry.
- Extensive experience covering all aspects of the National and International Market of Travel and Tourism.
- Monitored global distribution system and ensured compliance to all hospitality methods.
Timeline
Operations Executive - Ibyta B2B Travel
06.2023 - 05.2025
Reservations Officer - Darina Holidays LLC
02.2017 - 06.2020
Operations Manager - Hotels Club
03.2016 - 01.2017
Operations Manager - High Quality B2B Online Wholesaler
03.2015 - 02.2016
Administrative Assistant and Operations Executive - Rezervations International
10.2010 - 07.2015
FRANKFINN Institute of Air Hostess Training - BTEC Higher National Certificate, Aviation, Hospitality and Travel Management
IGNOU University - Bachelor's Degree, Tourism Studies (BTS)