Feroj Ahamed

Result oriented Network Engineer/ITSM Deployment Engineer/Change Manager with around 11 years of experience – being creative in identifying and designing effective solutions to meet the current needs and future expectations of business and having excellent track record in delivery of advanced technology solutions.

• CISCO CERTIFIED NETWORK ASSOCIATE – CSCO11867371
• CISCO CERTIFIED NETWORK PROFESSIONAL (SWITCHING) - CISCO11867371
• CISCO CERTIFIED NETWORK PROFESSIONAL (ROUTING) - CSCO11867371

• HCL Technologies Ltd, Change Manager, Bangalore, India, 11/06/2022, 12/15/2023, Change Assessment, Change Review, Perform Post implementation review after change implementation.
• FIDELIS CORPORATE SOLUTIONS PVT LTD, Change Manager, Bangalore, India, 06/06/2022, 05/05/2023, Chair CAB (Change Advisory Board) Meeting once a week and get timely Approval for all the Change Request in the CAB., Assess Change impacts., Perform the initial assessment of changes., Perform the Change assessment of implemented changes., Coordinate efforts with specialists., Manage Stakeholders, Support Change Management at organizational level, Manage Change portfolio., Perform Post implementation review on unsuccessful and successful with issues RFC with reported P1 and P2 incident
• TEAMLEASE SERVICES PVT LTD, Change Manager, Bangalore, India, 07/15/2021, 03/25/2022, Ensure Change Management Process defined in NXP are used for efficient and prompt handling of all Changes to minimize the impact of Change -Related incidents., Manage the Governance of the life Cycle of Changes and make sure that only authorized Changes are implemented., Responsible for coordinating with other teams and arranging resources for Maintenance break Changes., Chair CAB (Change Advisory Board) Meeting twice a week and get timely Approval for all the Change Request in the CAB.., Conduct Training for Change management to Ensure process Adherence., Chair Daily and Weekly Change call to find conflicting Changes Due to Rescheduling, verify overall Change Calendar for next 24 hours, to find incident caused by changes for past 7 day
• TECKNODREAMS SOFTWARE CONSULTING PRIVATE LTD, Technical Consultant, Bangalore, India, 05/02/2019, 04/16/2021, Implementation of Incident, Service Request, Change Management and Problem Management Module based upon the customer requirements using Languages like SQL and Tools like RPA and SapphireIMS., Create documentation that includes information about the ITSM Implemented Modules, approvals (who/when), and corrective action plans. Document all commitments and action items., Create Support Document post implementation and handover to support Team.Conduct periodic assessments and reviews of the entire Service Level Management (SLM) process; negotiate control amendments, as necessary., Review and implement improvements to the ITSM. processes and the tools that support them.
• Wipro, Testing Engineer, Bangalore, India, 06/20/2014, 02/05/2016, Handled testing process for software releases concerned with 7600 products of CISCO for Protocol MPLS, Assisted to build new test topology for mobile profile tested with 7600 products., Undergone training about 7600 products for data flow and product description., Worked hardware issues on the test topology to complete the releases on time.
• INFLOW TECHNOLOGIES, Technical Consultant, Bangalore, India, 07/17/2013, 06/06/2014, Configure and Troubleshoot customers network infrastructures for optimal performances., Handling escalations from L1 support team., Troubleshooting of complex LAN infrastructure including routing protocols OSPF, MPLS, Involved in SNMP Network management.
• Majal est.IT Networks and Communication, Network Engineer, Riyadh, SA, 12/03/2012, 04/30/2013, Involved in Server installations according to End Client Requirements, Complete Infrastructure Re-designs, Analyze the Customer requirement and procure Equipment.
• CSS CORP PRIVATE LTD, Network Engineer, Chennai, India, 04/04/2011, 10/02/2012, Provide escalation support to customer base., Configure and troubleshoot TCP/IP and WLAN network infrastructures for corporate enterprises., Manage to learn new concepts quickly., Clarify service contract issues and product warranties to customers., Understand customer requirements, detect the customer's attitude, and manage the circumstances accordingly., Test inter-operability with other switching vendors such as Cisco, Extreme Networks.
• Accenture, Network Engineer, Bangalore, India, 07/16/2009, 03/30/2011, Level 2 (Network Support Engineer) for all best buy stores and District offices in CANADA., This position is the interface between the operator and the vendor and requires the engineer to manage day to day compliance., Report and follow-up the design, reliability and maintenance problems to the relevant operator and vendor teams, Assist engineering, vendor and service teams with the validation, upgrade, and deployment of new products and solutions to ensure trouble free network changes.
• IVVIN Computers, Chennai, India, 08/11/2008, 07/10/2009, Diagnosed and Repaired hardware/software with Desktops, monitors and laptops., Loaded and unloaded programs, software, and Drivers

CISCO 7600 Routers, CISCO 6500 routers, CISCO 3500 series, CISCO 2950 series switches, Extreme x150, x250, x450e, x650a, Alpine 3600, BD6800, BD8800, BD10k, BD12k, BD20k, Summit 48si Single AC PSU, WM20, WM200, WM2000, WM3600, AP4511 Etc.

B.E (Computer Science), ANNA University, India, 2007, 65%

• Date of Birth: 07/23/1986
• Gender: Male
• Nationality: Indian
• Marital Status: Married

I hereby declare that all the details furnished above are true and correct to best of my knowledge.