Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

F. KIRAN SEBASTIAN

Summary

Versatile professional with talent for managing teams, overseeing projects, Data Sourcing & Analyse and improving processes. Adept at coordinating resources, setting goals, and delivering results within deadlines. Skilled at fostering positive work environments and driving team performance.

Overview

12
12
years of professional experience

Work History

Process Manager- Key Accounts & Product Operations

ROOFANDFLOOR.COM
Bengaluru
01.2022 - Current
  • Data Sourcing And Converting Into Leads To Boost Sales Growth
  • Managing and grow relationships with assigned Key Account Builders for satisfaction and retention.
  • Analyze and tailor plan for each client needs and objectives.
  • Conducting Quality checks and reports for accuracy.
  • Maintaining regular reports of Key accounts for daily tasks and targets.
  • Improvising and Setting up process for better reach in our executions.
  • Negotiate pricing, terms and contracts and finalize documentations for Key accounts.
  • Led team of 25 members, fostering a collaborative environment to meet targets efficiently.
  • Collaborating With Sales , Marketing And Internal Teams for better implementation of Product and Sales growth.
  • Conducting regular meetings With Team To Adhere Targets & also for performance evaluation and appraisal.

Senior Listing Executive & Lead

ROOFANDFLOOR.COM
Bengaluru
07.2016 - 12.2021
  • Creating listings and working in CRM.
  • Handling Inside Sales calls for fixing appointment for Sales.
  • Handling backend customer support and validating and making live of hot projects launched in Cities.
  • Quality Check of Listings.
  • Led cross-functional teams to deliver project objectives for enhancing organizational efficiency.

Senior Pre-sales Executive

SUMADHURA INFRACON
Bengaluru
04.2016 - 06.2016
  • Contacting leads and suggesting current projects based on their requirement and fixing appointments.
  • Coordinated backend sales tasks ensuring smooth client bookings.

Customer Support Executive & MIS

COMMONFLOOR.COM
Bengaluru
09.2013 - 03.2016
  • Connected to users and validated property information.
  • Managing reports of across city Vendors and maintaining trackers.
  • Efficiently handled customer grievances with appropriate resolutions.

Education

Bachelor of Science - B.Sc Computer Science

Karnataka State Educational Development Council
Bengaluru, KA
2013

Certificate of Higher Education - Computer Science

SJR PU COLLEGE
Bengaluru, KA
2010

Certificate of Higher Education - SSLC

St. John's High School
Bengaluru, KA
2008

Skills

  • Data Sourcing & Client Acquisition
  • Crisis handling
  • Supervisory experience
  • Quality assurance
  • Performance monitoring
  • Leadership development
  • Sales Knowledge and techniques
  • CRM tools

Accomplishments

  • Worked directly with senior leadership to develop and enhance the site.

Timeline

Process Manager- Key Accounts & Product Operations

ROOFANDFLOOR.COM
01.2022 - Current

Senior Listing Executive & Lead

ROOFANDFLOOR.COM
07.2016 - 12.2021

Senior Pre-sales Executive

SUMADHURA INFRACON
04.2016 - 06.2016

Customer Support Executive & MIS

COMMONFLOOR.COM
09.2013 - 03.2016

Bachelor of Science - B.Sc Computer Science

Karnataka State Educational Development Council

Certificate of Higher Education - Computer Science

SJR PU COLLEGE

Certificate of Higher Education - SSLC

St. John's High School
F. KIRAN SEBASTIAN