Florence Lhouvum
Bengaluru
Summary
Lead Cabin Attendant at IndiGo (InterGlobe Aviation) with extensive experience in delivering exceptional customer service in high-pressure, fast-paced environments. Skilled in emergency response, conflict resolution, and ensuring passenger safety and satisfaction. Successfully trained and mentored new crew members, leading to enhanced team performance and service quality. Consistently recognized for outstanding service, proactive problem-solving, and for elevating the overall travel experience.
Overview
7
7
years of professional experience
Work History
Lead Cabin Attendant
Indigo, Interglobe aviation
Bengaluru
03.2018 - 05.2025
- Led a team of five cabin crew members, ensuring seamless coordination and service excellence throughout the flight.
- Oversaw in-flight safety and customer service, adhering to aviation standards while enhancing passenger satisfaction.
- Collaborated with cockpit and ground staff to ensure smooth boarding, departures, and arrivals.
- Conducted cabin inspections pre- and post-flight to uphold cleanliness and safety protocols.
- Resolved passenger issues using effective communication and conflict management techniques.
- Delivered personalized service, including meals and assistance, while providing flight updates.
- Assisted passengers with special needs to ensure safety, comfort, and dignity during travel.
- Monitored and addressed passenger behavior to enforce safety regulations on board.
- Responded to medical emergencies, administering first aid, and CPR as needed.
- Mentored and trained new cabin crew on operational safety and service standards.
- Attended regular training in safety, conflict resolution, and customer service to stay updated with protocols.
Education
Bachelor of Arts - History
Damdei Christian College
Manipur05-2016
Skills
- Safety Procedures
- Customer Service Excellence
- Leadership and Team Collaboration
- Emergency Response Management
- In-Flight Operations Management
- Conflict Resolution Skills
- Cabin Safety Inspections
- Analytical Problem Solving
- Effective Communication Skills
- Strong Work Ethic
- Clear and Confident Announcements
- Training New Cabin Attendants
- Customer Relationship Management (CRM)
- Training and Coaching Expertise
Affiliations
- Gardening
- Cooking
- Exploring and learning about places, their people, and culture
- Swimming
Languages
Hindi
First Language
English
Advanced (C1)
C1
Nepali
Elementary (A2)
A2
Personal Details
Date of Birth: 25/07/1994
Height: 158 cm
Weight: 56 kg
Timeline
Lead Cabin Attendant
Indigo, Interglobe aviation
03.2018 - 05.2025
Bachelor of Arts - History
Damdei Christian College
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