Summary
Overview
Work History
Education
Skills
Websites
Language Known
HOBBIES
Timeline
Generic

Flouis Dsouza

Jogeshwari (E)

Summary

Results-driven professional with extensive experience, excelling in invoice reconciliation and dispute resolution. Demonstrates strong problem-solving abilities and attention to detail, ensuring timely communication and service excellence. Proven track record in data analysis and effective communication, contributing to operational efficiency and client satisfaction.

Overview

19
19
years of professional experience

Work History

Senior Associate

WNS
Mumbai
05.2024 - Current
  • Managed client mailbox to ensure timely communication and responses.
  • Processed invoices according to service provider agreements.
  • Reconciled paid and unpaid invoices with service provider statements.
  • Raised disputes with service providers over discrepancies in received invoices.
  • Requested invoices upfront based on open bookings in company system.
  • Charged service fees to clients per agreed terms and conditions.

Senior Assistant

UPS Logistics Pvt Ltd
Pune
06.2021 - 11.2023
  • Tracking of shipments.
  • Updating the current status of the shipment in the company system, as well as maintaining the Excel sheet for the record.
  • Creating and sending a discrepancy report regarding the issue causing delays in shipment departure or arrival to the management.
  • Coordinating with the various departments to resolve issues that cause delays in shipment departure or arrival via email.
  • Uploading shipping documents in the company system.
  • Working on disputes raised by the client regarding the invoices issued to them.

Senior Associate

Zywie Ventures Pvt Ltd
Mumbai
07.2018 - 11.2019
  • Arranged pickups for incoming orders efficiently.
  • Issued shipping labels for consumer orders received.
  • Created and distributed weekly reports on product inventory status to sales and production teams.

Senior Process Associate

Tata Consultancy Services Ltd
Mumbai
07.2014 - 07.2018
  • Conducted audits of fare data and rules within ATPCO to ensure client specifications were met.
  • Executed quality control assessments in reservation systems to maintain service excellence.

Process Associate

Tata Consultancy Services Ltd
Mumbai
09.2011 - 11.2013
  • Uploaded fares, rules, and conditions into ATPCO according to client specifications.
  • Conducted quality assurance on demo reservation systems to verify accuracy and reliability.

Customer Service Executive

Go Airlines Pvt Ltd
Mumbai
12.2008 - 06.2009
  • Ensured passenger safety throughout boarding and deplaning processes.
  • Loaded, unloaded, and sorted baggage, mail, and freight from aircraft efficiently.
  • Facilitated timely aircraft turnaround in accordance with company guidelines.

Passenger Service Asst.

Divya Tourism (Air Deccan)
Mumbai
09.2006 - 12.2007
  • Ensured passenger safety throughout boarding and deplaning processes.
  • Loaded, unloaded, and sorted baggage, mail, and freight from aircraft efficiently.
  • Facilitated timely aircraft turnaround in accordance with company guidelines

Education

Diploma in International Airline & Travel Management -

IITC
Mumbai
12.2005

Bachelor Of Commerce -

Smt. KamalaDevi Gauridutt Mittal College of Arts & Commerce
Mumbai
03-2005

H.S.C -

Smt. KamalaDevi Gauridutt Mittal College of Arts & Commerce
Mumbai
02-2002

S.S.C -

Smt. Surajba Vidya Mandir
Mumbai
03-2000

Skills

  • Time management
  • Data analysis
  • Quality assurance
  • Effective communication
  • Problem solving
  • Attention to detail
  • Technical proficiency
  • Adaptability and flexibility

Websites

Language Known

English

Hindi

Marathi

Konkani

HOBBIES

Playing cricket

Listening to music

Traveling

Timeline

Senior Associate

WNS
05.2024 - Current

Senior Assistant

UPS Logistics Pvt Ltd
06.2021 - 11.2023

Senior Associate

Zywie Ventures Pvt Ltd
07.2018 - 11.2019

Senior Process Associate

Tata Consultancy Services Ltd
07.2014 - 07.2018

Process Associate

Tata Consultancy Services Ltd
09.2011 - 11.2013

Customer Service Executive

Go Airlines Pvt Ltd
12.2008 - 06.2009

Passenger Service Asst.

Divya Tourism (Air Deccan)
09.2006 - 12.2007

Diploma in International Airline & Travel Management -

IITC

Bachelor Of Commerce -

Smt. KamalaDevi Gauridutt Mittal College of Arts & Commerce

H.S.C -

Smt. KamalaDevi Gauridutt Mittal College of Arts & Commerce

S.S.C -

Smt. Surajba Vidya Mandir

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Flouis Dsouza