fouzia afreen
Bangalore
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Overview
9
9
years of professional experience
Work History
Lead Cabin Safety Flight Attendant
Fouzia Afreen
04.2019 - 04.2025
- Familiarity with different types of alcohol beverage Knowledge of serving procedures and etiquettes
- Ability to handle and pour drinks safely and efficiently Understanding responsible serving practice
- Gained valuable experience in international operations.
- Familiar with international operational procedures, ensuring compliance with regulatory requirements and airline standards to guarantee safe and efficient flight operations.
- Served as Lead Cabin Crew in Business Class, delivering exceptional customer service, ensuring seamless operations, and maintaining the highest standards of hospitality and safety.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Verified that all required documents were on board before departure.
- Tracked and reported hazardous materials aboard the aircraft.
- Directed junior team members in proper duties and company regulations.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Managed unruly passengers in accordance with company policies and FAA regulations.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Communicated effectively with ground staff, pilots, and other airline personnel.
- Resolved conflicts between passengers in a professional manner.
- Participated in regular departmental meetings to discuss changes in regulations or policies.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cabin Attendant
Fouzia Afreen
11.2015 - 03.2019
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Attended briefings with other attendants before each flight regarding expected weather conditions en route and at destination airports.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Demonstrated emergency equipment and ensured that all passengers had familiarized themselves with it.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Education
B.com -
Maharni College
Bengaluru 01-2013
Skills
- Passenger safety
- Emergency procedures
- First aid administration
- Regulatory compliance
- Effective communication
- Safety training
- Service excellence
- Crew coordination
- Documentation verification
- Personal grooming
- Strong leadership
- Technical aptitude
- Flight safety
- Language skills
- Teamwork and cooperation
Languages
English, Hindi, Urdu
First Language
Trainings
- Initial Cabin Crew Training
- Recurrent Training
- Leadership and Management Training
- Crisis Management Training
- Emergency Procedures Training
- Aviation Security Training
- Customer Service Training
- Diversity and Inclusion Training
- First Aid and Medical Emergency Training
- Aircraft Specific Training
- Fire Safety and Emergency Evacuation Training
- Survival Techniques Training
- Crew Resource Management (CRM) Training
- Dangerous Goods Handling Training
- Emergency Equipment Training
- Medical Emergency Response Training
- Conflict Resolution Training
Trained on A320 and A321 aircraft :
A321 Aircraft Training:
- Familiarization with A321 aircraft systems and layout
- Knowledge of A321 emergency procedures and equipment
- Training on A321-specific safety features and protocols
- Understanding of A321 cabin configuration and seating arrangements
- Proficiency in operating A321 cabin systems, including lighting, air conditioning, and pressurization.
A320 Aircraft Training:
- Familiarization with A320 aircraft systems and layout
- Knowledge of A320 emergency procedures and equipment
- Training on A320-specific safety features and protocols
- Understanding of A320 cabin configuration and seating arrangements
- Proficiency in operating A320 cabin systems, including lighting, air conditioning, and pressurization.
Common Training:
- Aircraft-specific emergency procedures, such as evacuations and firefighting
- Use of aircraft safety equipment, such as oxygen masks and fire extinguishers
- Familiarization with aircraft communication systems, including radios and intercoms
Timeline
Lead Cabin Safety Flight Attendant
Fouzia Afreen
04.2019 - 04.2025
Cabin Attendant
Fouzia Afreen
11.2015 - 03.2019
B.com -
Maharni College