Samantha Moi Yuan Yu
Hyderabad
Summary
Dynamic Inflight Manager with over 8 years and 3 months of extensive experience in the aviation industry, dedicated to enhancing passenger experiences and ensuring operational excellence. Proven track record in leadership roles, including Senior Cabin Crew and Customer Service Officer, with a strong emphasis on effective communication and team collaboration. Expertise in conflict resolution, coaching, and time management, fostering a positive and efficient work environment. Committed to continuous professional growth while delivering exceptional customer support and maintaining safety standards. Passionate about driving service excellence in the airline sector.
Overview
8
8
years of professional experience
Work History
In Flight Manager / Line Check Cabin Crew
Akasa Air
Bangalore
11.2022 - 02.2025
Boeing 737 Max-800/8-200
In the role of Inflight Manager at Akasa Air, responsible for overseeing all inflight operations, ensuring that both crew and passengers have a safe and pleasant experience. The focus is on enhancing customer satisfaction while maintaining compliance with airline regulations and standards. Leadership and effective communication play critical roles in this position.
• Successfully managed inflight operations, leading to improved passenger satisfaction scores.
• Implemented training programs for cabin crew, enhancing service delivery, and teamwork.
• Resolved passenger issues promptly and effectively, maintaining a positive flight environment.
• Monitored safety procedures, ensuring compliance with all regulatory requirements.
Senior Cabin Attendant
InterGlobe Aviation Limited
Hyderabad
11.2017 - 10.2022
Airbus A320/A321
Served as a Senior Cabin Crew member at Indigo, where responsibilities included supervising cabin crew and ensuring passenger safety and comfort during flights. This position required strong leadership skills and the ability to manage a diverse team while delivering exceptional customer service.
• Led cabin crew teams, ensuring adherence to safety protocols and service standards.
• Enhanced passenger experience through effective communication and problem-solving.
• Trained new crew members on safety procedures and customer service excellence.
• Successfully handled in-flight emergencies, ensuring passenger safety and compliance.
Customer Service Officer
InterGlobe Aviation Limited
Hyderabad
10.2016 - 11.2017
Airline Operations and Customer Service
Worked as a Customer Service Officer at Indigo, focusing on providing high-quality support to passengers before and during their journeys. This role involved managing check-in processes, addressing customer inquiries, and ensuring a seamless travel experience.
• Streamlined check-in procedures, significantly reducing wait times for passengers.
• Provided assistance with baggage inquiries, helping to resolve issues quickly.
• Maintained a positive customer service demeanor, contributing to passenger satisfaction.
Education
Bachelor of Arts - Psychology, English Literature and Journalism
Loyola Academy Degree and PG College
Hyderabad04.2016
High School Diploma -
Loyola Academy Junior College
Hyderabad03-2013
High School Diploma -
St. Ann's High School
Hyderabad03-2011
Skills
- Customer Centric
- Time Management
- Decision Making
- Problem Solving
- Empathy
- Leadership
- Crew Management
- Knowledgeable
- Resourceful
- Reliable
- Sustainable
- Efficient
- Operational efficiency
- Regulatory reporting
- Airline regulations compliance
- Passenger safety
- Ground handling coordination
- Crew resource management
- Staff training and development
- Performance metrics analysis
- Aircraft management expertise
- Quality assurance implementation
- Operational decision making
- Emergency response planning
Accomplishments
- Customer service and negotiation skills
- Independent and self-motivated
- Team player with capacity to learn quickly
- Resourceful with ability to prioritize tasks
- Excellent communication skills
Hobbies and Interests
- Listening to Music
- Reading Books
- Sports
- Travelling
- Cleaning
- Cooking
Personal Information
- Place of Birth: Hyderabad
- Date of Birth: 02/08/95
- Gender: Female
- Nationality: Indian
- Driving License: TS01020150006015
- Marital Status: Single
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Affiliations
- Athlete
- Sports
- Reading
- Poetry Writing
- Singing
- Dancing
- Cycling
- Cooking
- Traveling
- Internet Surfing
- Adventurous
- Listening to Music
Project- 2022
Vanda Bharath Flight-183 Days
The Vanda Bharath Flights were more like rescue flights for the Indians in different countries. Bringing back all the Indians from various parts of the world to their home town was our only duty when the lockdown was initiated and barely a handful of international flights were allowed to fly in the aerodrome of any country. I am more than grateful and pleased to be a part of this wonderful project and was immensely touched by all the passenger's emotions and well-being they shared during this sudden change in our entire life.
Timeline
In Flight Manager / Line Check Cabin Crew
Akasa Air
11.2022 - 02.2025
Senior Cabin Attendant
InterGlobe Aviation Limited
11.2017 - 10.2022
Customer Service Officer
InterGlobe Aviation Limited
10.2016 - 11.2017
Bachelor of Arts - Psychology, English Literature and Journalism
Loyola Academy Degree and PG College
High School Diploma -
Loyola Academy Junior College
High School Diploma -
St. Ann's High School