NIKET RANJAN
Delhi
Summary
Dynamic professional with a proven track record at Air India Express, excelling in emergency response and customer relationship management. Recognized for enhancing customer satisfaction through effective conflict resolution and training initiatives. Adept at multitasking and maintaining service excellence, ensuring a safe and enjoyable experience for all passengers.
Overview
8
8
years of professional experience
Work History
Line check cabin crew
Air India express pvt ltd
01.2019 - Current
- Helped the company attain the highest NPS and customer ratings.
- Constantly demonstrated great judgment and communication regarding inflight decision-making.
- Executed all emergency procedures prepared and guided customers for takeoff and landing.
- Responded promptly to in-flight emergencies following established protocols and procedures.
- Assisted in training new crew members on safety procedures and service standards.
- Communicated effectively with customers using English language skills.
CUSTOMER EXECUTIVE HEAD
Swiggy
01.2018 - 01.2019
- Process Improvement – Suggesting and implementing ideas to enhance customer satisfaction.
- Conflict Resolution & Complaint Handling – Calmly de-escalating tense situation.
- Multitasking – Managing multiple customer interactions and systems simultaneously.
Education
Bachelors - Commerce
Mumbai University
Mumbai01.2017
Higher Secondary School Certificate -
Thakur College of Science & Commerce
Mumbai01.2014
Skills
- Communication skills
- Customer relationship management
- Team collaboration and building
- Service excellence
- Attention to detail
- Emergency response
- Inflight decision-making
- Training and mentoring
- Conflict resolution
- Time management
- Policy adherence
- Special needs assistance
- Baggage handling
- VIP services
- Safety procedures
Personal Information
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Gujarati
Beginner
A1
Timeline
Line check cabin crew
Air India express pvt ltd
01.2019 - Current
CUSTOMER EXECUTIVE HEAD
Swiggy
01.2018 - 01.2019
Bachelors - Commerce
Mumbai University
Higher Secondary School Certificate -
Thakur College of Science & Commerce
Similar Profiles
Yemuna Balakrishnan LekhaYemuna Balakrishnan Lekha
Associate Manager - Flight Dispatch at Air India Express Pvt LtdAssociate Manager - Flight Dispatch at Air India Express Pvt Ltd
Amlan ChandraAmlan Chandra
Senior Associate – Security Functions at Air India Express (Previously known as AirAsia India Pvt. Ltd.)Senior Associate – Security Functions at Air India Express (Previously known as AirAsia India Pvt. Ltd.)
Arun Raju PoojaryArun Raju Poojary
Senior Procurement Executive at AIX Connect Pvt Ltd ( Know As Air India Express)Senior Procurement Executive at AIX Connect Pvt Ltd ( Know As Air India Express)
Parag BansalParag Bansal
Senior Software Test Automation Engineer at EPAM SystemsSenior Software Test Automation Engineer at EPAM Systems
Himanshu GautamHimanshu Gautam
Senior Systems Engineer at Infosys LimitedSenior Systems Engineer at Infosys Limited