Temjen Sangla
Cabin Crew
Bangalore
Summary
Accomplished Cabin Crew Member with a proven track record with certain organisation , enhancing team performance and passenger satisfaction through exceptional service and safety standards. Demonstrates fluency in English and excellent personal presentation, alongside a commitment to resolving issues efficiently. Known for a positive attitude and flexibility, consistently delivering world-class in-flight service.
Overview
9
9
years of professional experience
Work History
Line Check Cabin Crew
Akasa Airline Pvt Ltd
Bangalore India
02.2023 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Cabin Crew Member
Flynas Airline
Riyadh, Saudi Arabia
05.2022 - 01.2023
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Senior Cabin Crew Member
Go Air Pvt Ltd
Mumbai
05.2019 - 03.2020
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
Cabin Crew
Jet Airways Pvt Ltd Mumbai,
Mumbai
03.2015 - 08.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Education
Bachelor of Arts
Swami Vivekanand Subharti University
Meerut 09.2023
Skills
*Fluent English verbal and written comprehension
*Excellent personal presentations,style and Image
*Excellent onboard safety record
*Able to provide world class in-flight service
*Positive attitude,confidence,flexibility,maturity a friendly disposition and importantly a genuine passion to help others and to provide quality service
*
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Line Check Cabin Crew
Akasa Airline Pvt Ltd
02.2023 - Current
Cabin Crew Member
Flynas Airline
05.2022 - 01.2023
Senior Cabin Crew Member
Go Air Pvt Ltd
05.2019 - 03.2020
Cabin Crew
Jet Airways Pvt Ltd Mumbai,
03.2015 - 08.2019
Bachelor of Arts
Swami Vivekanand Subharti University