Rebecca Nianthianmoi
New Delhi
Summary
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Line Check Cabin Crew(LCC)
Air India Express
08.2024 - Current
- Taking in-flight proficiency checks of new crew members
- Mentored and evaluated new crew members on safety standards in-flight.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cabin Crew Executive
Air India Express (Formerly Air Asia India)
11.2019 - 08.2024
- Conducted pre-flight checks on safety equipment and emergency procedures
- Led operational strategies to enhance service delivery and customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assigned tasks to staff, establishing priorities and objectives.
- Ensured passenger safety during boarding and in-flight procedures.
- Delivered excellent customer service by addressing passenger inquiries promptly.
Cabin Crew Member
Air Asia India
02.2017 - 10.2019
- Ensured passenger safety during boarding and in-flight procedures.
- Delivered excellent customer service by addressing passenger inquiries promptly.
- Conducted pre-flight checks on safety equipment and emergency procedures.
- Assisted with meal service and managed dietary requirements for passengers.
Education
Bachelor of Arts - Sociology
Churachandpur College
Churachandpur06-2015
Skills
- Operational strategy, flight safety, and emergency protocols
- Task delegation
- Customer engagement
- Service delivery
- Team leadership
- Customer relationship management
- Conflict resolution
- Time management
- Problem solving
- Effective communication
- Staff motivation
- Microsoft Office(Word,Excel,PowerPoint)
- Outlook and GMail
INTEREST
Music,travelling and workouts
Timeline
Line Check Cabin Crew(LCC)
Air India Express
08.2024 - Current
Cabin Crew Executive
Air India Express (Formerly Air Asia India)
11.2019 - 08.2024
Cabin Crew Member
Air Asia India
02.2017 - 10.2019
Bachelor of Arts - Sociology
Churachandpur College
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