FRANCIS JOHN
Chennai
Summary
The Intend to be a part of an organization where I can constantly learn and develop my technical and management skills and make best use of it for the growth of the organization. I look forward to establishing myself by adapting new technologies as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Altruist Technologies Private Limited
Chennai, India
10.2024 - Current
- Addressed customer service inquiries swiftly and accurately, enhancing overall experience.
- Maximized customer satisfaction by promptly resolving service issues.
- Managed outbound customer service calls, effectively addressing queries and complaints.
- Maintained precise records of customer interactions for future reference.
- Remained calm under pressure to resolve customer complaints.
- Escalated unresolved issues to appropriate departments for resolution.
- Processed unbundling tickets by verifying eligibility and following through until completion.
- Resolved callback requests by identifying issues and providing effective solutions.
Graduate Engineer Trainee
Precede Systems Private Limited
Bangalore, India
01.2021 - 01.2022
- Designed station field layouts for WANGAPALLI, ALER, PEMBARTI, JANGAON, RAGHUNATHPALLI, and CHARLAPALLY using Track Planner and RailAid tools.
- Implemented latest configurations across all station fields.
- Updated absolute locations of all station fields utilizing drone data.
- Generated RFID tag data, Tag TIN layouts, and Table of Contents (TOC).
- Created new Station Field Object in Object Library via Library Manager Tool.
- Verified radio communication between LTCAS and STCAS systems.
- Authored test script for Limited Supervision mode within D4rts Simulab.
- Collaborated with Verification and Validation Team to enhance system reliability.
Education
Bachelor of Engineering - Computer Science and Engineering
Einstein College of Engineering
Tirunelveli01.2021
HSE - Computer Science
Schaffter Higher Secondary School
Tirunelveli01.2017
SSLC -
Schaffter Higher Secondary School
Tirunelveli01.2015
Skills
- Python
- NET
- Java
- Railway Signalling
- Functional testing
- Designing
- Customer service
- Time management
- Ticket management
- Problem solving
- Service request management
- Responsive customer support
- Communication skills
- Process adherence
- Call handling
- Customer relationship management
Certification
- Essential in Python for Engineers, National Skill Development Corporation
- Proficient in Java, National Skill Development Corporation
- Web Development, CodeBind Technologies
- Cloud Computing, CodeBind Technologies
- Corporate Training Test, CodeBind Technologies
Languages
Tamil
Proficient
C2
English
Upper Intermediate
B2
Hobbies and interests
- Learning new skills
- Photography
- Cricket
- Researching
- Travel
Timeline
Technical Support Representative
Altruist Technologies Private Limited
10.2024 - Current
Graduate Engineer Trainee
Precede Systems Private Limited
01.2021 - 01.2022
Bachelor of Engineering - Computer Science and Engineering
Einstein College of Engineering
HSE - Computer Science
Schaffter Higher Secondary School
SSLC -
Schaffter Higher Secondary School