Franco Roy
Bangalore
Summary
Dynamic Team Leader with over 10 years of experience driving team performance and enhancing operational efficiency. Proven ability to foster collaboration and resolve conflicts, leading to improved productivity and morale. Expertise in implementing performance management systems and developing processes that streamline workflows. Skilled in leveraging strong communication and adaptability to align team objectives with organisational goals. Committed to cultivating a positive work environment while maintaining accountability and meeting performance targets.
Overview
10
10
years of professional experience
Work History
Team Lead
NTT DATA
Bengaluru
03.2023 - Current
- Implemented auditing procedures for tracking changes made in Active Directory environment.
- Managed CyberArk application to guarantee appropriate user access levels and installation
- Analyzed application logs and monitored system performance to detect potential security incidents or unauthorized access attempts.
- Utilized software applications such as Microsoft Excel, Access, SPSS, SAS to analyze large volumes of data.
- Configured Office 365 features such as PowerApps, Flow, Teams for better collaboration between teams.
Team Lead
Infosys
Bengaluru
07.2022 - 03.2023
- Act as a liaison between management and team members.
- Performed integration of ServiceNow with other third party systems such as LDAP, SSO and Active Directory.
- Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured account lockout policies to ensure secure access control over user accounts.
- Monitored replication status between domain controllers using Replication Monitor tool.
- Provided technical assistance to end users on Active Directory related queries or incidents.
Associate Travel Consultant
BCD Travel
Bengaluru
12.2019 - 03.2020
- Back end support for post travel tickets in ADCS tool which has tickets from different corporate companies
- Scheduling meeting for the United Health Group Employees
- Creating meeting bar in Apollo GDS for UHG
- Sending Ad-hoc report to UHG Manager which will help them to tracker their employee’s travel
- Air Fare analyzing to help the corporate passenger to travel economically
- Hotel details verification to help the client to load in the details in their in- house ticketing application
- Hotel fare comparison and providing the best and economical rates to the corporate companies.
Technical Support Executive, L2
Accenture, Experis IT
Bengaluru
09.2017 - 10.2019
- Work in ITIL Platform (Information Technology Infrastructure Library)
- Incident Management via using Service Now Software
- Troubleshooting issues with over 130 in house software’s and over 15 world wide company software’s like Salesforce, Kronos, MS Office, Oracle, AD Manager Service Now etc
- Dealt with solving issues of computer hardware over call Pan World
- Gained experience in handling issues in critical software which deals with LIVE Medical software’s and Medical Data software’s
- Gained knowledge in evacuation and repatriation process while medical emergency for users.
Senior Practitioner
CONCENTRIX INDIA PRIVATE LIMITED
Bengaluru
01.2015 - 06.2017
- Joined as CSR for inbound customer service and within 6 months assigned a new role of customer relationship management
- Gained experience in handling guest related queries and complaints
- Escalating guest complaints to higher level, rigorous follow-up with relevant departments to expedite resolution
- Also driving sales by reaching out to Travel agents and guests.
Education
BBM -
AMC College, BU
05.2013
PUC -
Christ College
03.2010
SSLC -
Christ School
03.2008
Hobbies and Interests
Photography, Content Editor, Audio Mastering
Timeline
Team Lead
NTT DATA
03.2023 - Current
Team Lead
Infosys
07.2022 - 03.2023
Associate Travel Consultant
BCD Travel
12.2019 - 03.2020
Technical Support Executive, L2
Accenture, Experis IT
09.2017 - 10.2019
Senior Practitioner
CONCENTRIX INDIA PRIVATE LIMITED
01.2015 - 06.2017
BBM -
AMC College, BU
PUC -
Christ College
SSLC -
Christ School
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