Summary
Overview
Work History
Education
Skills
Core Competencies
Certification
Timeline
Generic

Francy Thacker

Hyderabad

Summary

Certified Scrum Master (CSM, SAFe® 6.0 Agilist) with 10 years of IT experience, including 5 years as a Scrum Master and 5 years as a Developer. Skilled in Scrum, SAFe, and Kanban frameworks, with expertise in facilitating Agile delivery, coaching teams, and driving continuous improvement. Strong technical foundation in PHP, SQL, web development and AWS, enabling effective collaboration with developers and stakeholders. Adept at backlog management, Agile metrics tracking (velocity, burndown, CFD, lead time), and impediment resolution to ensure on-time, high-quality delivery.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Scrum Master / Team Lead

Cybercom Creation
Ahmedabad
07.2019 - Current
  • Led three Agile teams (25+ members), delivering enterprise web solutions, achieving a 95% sprint completion rate.
  • Facilitated Scrum and SAFe ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives, and PI Planning).
  • Partnered with Product Owners to groom and prioritize over 2,500 backlog items, ensuring delivery aligned with business goals and customer value.
  • Drove continuous improvement through retrospectives, root cause analysis, and the implementation of action plans to boost team performance.
  • Improved sprint predictability by 30% by tracking velocity, burndown charts, and cumulative flow diagrams.
  • Reduced defect leakage into production by 20% by removing critical blockers, enforcing the Definition of Done (DoD), and integrating quality-first practices.
  • Partnered with RTEs to manage cross-team dependencies across 10+ Agile teams in a SAFe setup.
  • Mentored three junior Scrum Masters and coached teams in an Agile mindset, WIP limits, and continuous improvement.
  • Coordinated with stakeholders, ensuring 98% of deliverables aligned with business goals.

Agile Facilitator / Sr. PHP Developer

Verve Systems Pvt Ltd.
Ahmedabad
03.2017 - 06.2019
  • Led the development of 10+ enterprise web applications using PHP, Laravel, CodeIgniter, JavaScript, jQuery, HTML5, CSS3, and REST APIs.
  • Designed and optimized 50+ SQL queries, stored procedures, and database models (MySQL, PostgreSQL), improving response time by 20%.
  • Facilitated 50+ Scrum ceremonies (sprint planning, reviews, retrospectives, daily stand-ups) as an Agile Facilitator, improving the sprint delivery rate by 15%.
  • Partnered with Product Owners in backlog refinement and sprint planning, ensuring 95% on-time delivery of sprint commitments, and sprint goal clarity.
  • Mentored five junior developers, reducing onboarding time by 30% through structured training and code reviews.
  • Collaborated with QA teams to implement unit testing, integration testing, and CI/CD pipelines, reducing post-release defects by 25%.
  • Managed deployments on AWS and shared hosting environments, achieving 99.9% uptime for client applications.
  • Acted as a bridge between technical and business stakeholders, ensuring seamless project execution, and improved client satisfaction scores by 20%.

Junior Project Analyst / PHP Developer

Idex Solution
Gandhidham
01.2015 - 02.2017
  • Developed and maintained 5+ dynamic web applications using PHP, MySQL, JavaScript, HTML5, CSS3, and CodeIgniter, Laravel MVC frameworks.
  • Built and integrated REST APIs for data exchange between internal and client-facing applications, reducing manual data handling by 40%.
  • I wrote and optimized over 100 SQL queries and stored procedures, improving data retrieval performance by 15%.
  • Participated in 40+ Agile ceremonies (sprint planning, daily stand-ups, retrospectives), gaining early exposure to Scrum practices.
  • Collaborated with senior developers on 30+ feature enhancements, ensuring alignment with user stories and acceptance criteria.
  • Built reusable code libraries, cutting development time by 15% across multiple projects.
  • Prepared technical documentation and weekly status reports, improving project transparency for stakeholders by 100%.
  • Assisted in manual testing and bug fixes, ensuring a 98% defect closure rate within planned timelines.
  • Provided on-call support and bug fixes, achieving 95% SLA compliance for client issue resolution.

Education

Bachelor of Engineering - Information Technology

Marwadi Education Foundations Group of Institution
Rajkot
01-2013

Skills

  • Agile/Collaboration tools: Jira, Confluence, Trello, Azure DevOps, Rally, Miro, Mural, Smartsheet, Asana, Mondaycom, Slack, and MS Teams
  • CI/CD and DevOps: Jenkins, Git, GitHub, Bitbucket, Kubernetes, Docker, SonarQube, Ansible
  • Cloud platforms: AWS (EC2, S3), Azure, GCP (basic exposure)
  • Data and reporting: Power BI, Excel (dashboards, metrics), SQL/MySQL
  • Programming and web tech: PHP, Magento 1&2, HTML, CSS, JavaScript, Codeigniter, Laravel framework, REST APIs

Core Competencies

  • Agile methodologies: Scrum, Kanban, SAFe, LeSS, Scrumban
  • Agile coaching and servant leadership
  • sprint and release planning|PI planning|Program increment management
  • Backlog management and prioritization (epics, features, user stories)
  • Stakeholder and cross-functional team management
  • Metrics tracking: velocity, burndown/burnup, cycle time, lead time, cfd
  • Continuous improvement and process optimization
  • Conflict resolution|Team empowerment|Risk mitigation
  • DevOps & CI/CD integration (Jenkins, Git, Kubernetes, AWS)
  • Technical leadership in PHP, SQL, Odoo, web development, and APIs
  • Quality assurance and test management

Certification

Certified Scrum Master (CSM) – Scrum Alliance

SAFe® Agilist (SA) – Scaled Agile

Kanban Practitioner (KMP/TKP) – HelloSM

Scrum Master Accelerator Program - HelloSM

Timeline

Scrum Master / Team Lead

Cybercom Creation
07.2019 - Current

Agile Facilitator / Sr. PHP Developer

Verve Systems Pvt Ltd.
03.2017 - 06.2019

Junior Project Analyst / PHP Developer

Idex Solution
01.2015 - 02.2017

Bachelor of Engineering - Information Technology

Marwadi Education Foundations Group of Institution

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Francy Thacker