Franil Jackson Monteiro
Mangalore
Summary
An enthusiastic Engineering professional aspiring for a career in a growth oriented organization which provides avenues for learning and implementing acquired skills and knowledge in achieving organizational goals, while attaining personal and professional growth .IT Professional in System Administration with technical expertise in implementation, operations & support functions. Comprehensive understanding of Network and System Administration concepts entailing installing, configuring and maintaining various Server applications, Network Devices and Equipment's. An effective communicator with exceptional relationship management skills with the ability to relate to the people at any level of business and management.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Senior DevOps Engineer
Desk Nine Pvt Ltd
4 2021 - Current
- Cloud Management: Oversee and manage cloud infrastructure on platforms such as AWS, ensuring optimal performance, scalability, and security
- Code Deployment: Deploy and manage application code across various environments using CI/CD pipelines and automation tools such as Jenkins
- System Monitoring: Monitor cloud servers and applications using tools like CloudWatch, Signoz and ELK Stack, ensuring high availability and quick resolution of any issues.
- Setup scripts to restore service in case of service level outages
- Security: Implement and manage security best practices, including SSL/TLS for secure communications, IAM roles and policies, and regular security audits and vulnerability assessments.
- Performance Optimization: Analyze and optimize the performance of cloud resources, including load balancing, auto-scaling, and cost management.
- Disaster Recovery: I have developed and maintained disaster recovery plans, ensuring data integrity and availability in case of failures.
- Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and delivery of applications.
- Automation: Automate routine tasks and processes using scripting languages like Python and Bash improving efficiency and reducing manual errors.
- Documentation: Maintain comprehensive documentation of cloud infrastructure, deployment processes, and monitoring setups to facilitate knowledge sharing and continuity.
- Application Deployment: Successfully deployed applications using Node.js, Golang, and Java (WAR files) across various environments, ensuring smooth and efficient application delivery.
- Database Administration: Managed and administered databases including MySQL, MongoDB, and PostgreSQL, ensuring high performance, security, and reliability.
Senior DevOps Engineer
Melento India Pvt Ltd
04.2021 - 10.2023
- Ensured a professional, organized, and safe environment for employees and patrons, enhancing overall workplace efficiency.
- Maximized team performance by monitoring daily activities and mentoring team members, fostering a collaborative and productive work environment.
- Successfully managed and completed multiple tasks within established timeframes, demonstrating strong time management and multitasking skills.
- Optimized system performance through effective tuning and configuration.
- Set up and configured email systems, ensuring reliable and secure communication.
- Designed and implemented cloud disaster recovery plans, ensuring data integrity and business continuity.
- Set up and managed cloud servers and networking, providing a robust and scalable infrastructure.
- Developed and maintained scripts to automate repetitive tasks, improving operational efficiency.
- Successfully executed cloud migration projects, ensuring seamless transition and minimal downtime.
Senior System Engineer
Newfold Digital
01.2020 - 04.2021
- Handled escalations from the L1 team, providing advanced troubleshooting and resolution.
- Conducted Linux and Windows server-level migrations, ensuring seamless transitions and minimal downtime.
- Implemented server hardening practices to enhance security and compliance.
- Oversaw the installation of Linux environments and application software in multi-platform environments.
- Deployed servers, managed disk quotas, and configured distributed file systems.
- Optimized server performance to meet customer needs and requirements.
- Identified and addressed performance bottlenecks in websites and servers.
- Analyzed and optimized website performance for improved user experience.
- Resolved issues related to OpenVZ virtualization technologies, ensuring stability and performance.
- Managed and resolved issues related to cPanel/Plesk control panels.
- Conducted boot process troubleshooting and file system checks to ensure system integrity.
- Mitigated and resolved real-time security events, including DDoS attacks and hacking attempts.
System Engineer
Newfold Digital
01.2016 - 01.2020
- Provided knowledgeable support and quality service to resolve issues and escalate problems effectively.
- Monitored systems to ensure uptime, performance, and security.
- Installed, configured, and maintained services such as Apache, Nagios, MySQL, and email servers.
- Administered control panels like WHM/cPanel, including installation as required.
- Handled front-end customer support and troubleshooting of issues.
- Debugged application-based queries to ensure smooth functionality.
- Assisted in optimizing website code for better performance.
- Managed escalations to higher levels and followed up to ensure resolution.
- Addressed customer escalations via phone, providing timely and effective solutions.
Technical Support Specialist
Glowtouch Technologies
08.2013 - 01.2016
- Provided quality technical support via calls, chats, and tickets, ensuring high customer satisfaction.
- Gained extensive experience with tools like cPanel and Plesk, essential for hosting management, and explored web-based applications such as WordPress and Drupal.
- Assisted customers in diagnosing issues and provided solutions to restore service and functionality.
- Followed up with clients to ensure optimal satisfaction and successful resolution of their issues.
- Communicated technical information clearly to non-technical individuals, enhancing their understanding and confidence.
Education
Bachelor of Engineering - Electronics And Communications Engineering
St Joseph Engineering College
Mangalore, India 01.2007 - 01.2012
Skills
Operating system-Ubuntu ,Centos, RedHat ,Windows
Cloud-AWS,Azure,GCP
Networking Tools- SSH,HTTPS,HTTP,FTP,IPTABLES
Hosting Tools- Plesk, Cpanel
Webserver -Apache,Nginx
Applications-wordpress,Joomla,Drupal
Redis
Containerization-Docker
Kubernetes
Jenkins
Database management software-MySql,MSSQL,MongoDB
Git
Java
Database administration: MySQL,PostgreSQL,MongoDB
Cloud Computing Expertise
Containerization Technologies: Docker
Accomplishments
Bagged the "Employee of the year 2016" award for the best performance and consistently hitting the top rank in KRA metrics
Timeline
Senior DevOps Engineer
Melento India Pvt Ltd
04.2021 - 10.2023
Senior System Engineer
Newfold Digital
01.2020 - 04.2021
System Engineer
Newfold Digital
01.2016 - 01.2020
Technical Support Specialist
Glowtouch Technologies
08.2013 - 01.2016
Bachelor of Engineering - Electronics And Communications Engineering
St Joseph Engineering College
01.2007 - 01.2012
Senior DevOps Engineer
Desk Nine Pvt Ltd
4 2021 - Current
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