Franjo Joeboy Fernando
Senior Project Associate
Thoothukudi,TN
Summary
Results-oriented Senior Project Associate with 3.5 years of experience in global life sciences operations. Proficient in Business Operations, Data Analysis, and Learning Management Systems (LMS) compliance, including iLearn and Cornerstone. Expertise in system administration for major pharmaceutical clients such as Sanofi, AstraZeneca, and Pfizer, enhancing operational support through report preparation and process standardization. Skilled in Salesforce, Avature, Oracle iExpense, ServiceNow, Workday, and various LMS tools.
Overview
3
3
years of professional experience
Work History
Senior Project Associate (Business Operations)
ICON Clinical Research India Pvt Ltd
09.2025 - Current
- Achieved 98% on-time certificate completion for 1,000+ global users.
- Enhanced training compliance visibility through monthly leadership data analysis reports.
- Maintained 99% data accuracy across Avature, ServiceNow, Salesforce, and Workday.
- Standardized data communication with 10+ global stakeholders and pharmaceutical clients.
- Reduced rework and improved workflow efficiency through DMAIC process improvements.
- Ensured 100% compliance during SOX audits with accurate documentation and access controls.
Project Associate (Business Operations)
ICON Clinical Research India Pvt Ltd
11.2022 - 08.2025
- Delivered actionable insights through weekly and monthly operational reports.
- Reduced project hours from 50 to 6, increasing efficiency by 88%.
- Facilitated cross-functional collaboration to overcome operational challenges successfully.
Education
MBA - Finance & Marketing
Sri Krishna College of Technology
Coimbatore, India04.2021
Bachelor of Commerce - Corporate Secretaryship
Loyola College
Chennai, India04.2019
Skills
- Data Analysis and Trend Analysis
- BOX, MS Excel, Power BI MS PowerPoint, SharePoint
- Salesforce, Avature, Service Now, ICIMS & Databasics
- Learning Management Systems (LMS) iLearn & Cornerstone
- Workday
- Oracle iExpense
- Stakeholder Management
- Report Preparation
- Documentation
- Upskilling Initiatives
- Ability to Work Independently
- Teamwork and Collaboration
- Adaptability and Creativity
Online Certificates
Completed multiple LinkedIn Learning courses, including Power BI, Excel Advanced Formulas, LMS, Instructional Design, and Gamification for Interactive Learning.
Accomplishments
- Award for Collaboration & Agility, ICON PLC
- 2022
- 2023
Timeline
Senior Project Associate (Business Operations)
ICON Clinical Research India Pvt Ltd
09.2025 - Current
Project Associate (Business Operations)
ICON Clinical Research India Pvt Ltd
11.2022 - 08.2025
MBA - Finance & Marketing
Sri Krishna College of Technology
Bachelor of Commerce - Corporate Secretaryship
Loyola College