Frankie Biggs
Noblesville
Summary
Medical device sales leader with over 7 years of experience in capital equipment and service contract sales within acute care and life sciences. Consistently exceeded sales quotas and developed effective territory strategies, resulting in multimillion-dollar deal closures. Achievements include recognition in President’s Club and participation in Field Advisory Board. Expertise in hybrid sales approaches, team mentorship, and scalable service operations for sustained growth.
Overview
16
16
years of professional experience
Work History
Sales Account Manager
Nanosonics, Inc.
Indianapolis
03.2015 - Current
- Managed capital and service sales across multistate territory, integrating inside sales strategies with client visits.
- Surpassed fiscal year 2024 sales targets, achieving 102% of consumable quota and 103% of capital quota, generating $1.08M in service contract revenue.
- Collaborated with leadership to pilot innovative contract models for budget-constrained acute care facilities.
- Directed sales of trophon high-level disinfection system, enhancing infection control and improving patient care.
- Prepared detailed presentations outlining product features and benefits to potential clients.
- Achieved President’s Club honors in fiscal year 2022; served on North America Field Advisory Board (2022–2023) for strategic contributions.
- Negotiated multimillion-dollar contracts with hospitals and health systems to establish long-term partnerships.
- Closed $2.1M in consumables and $1.2M in service contracts as Inside Sales Manager, exceeding quotas.
- Previous roles: Inside Sales Manager – Central Region, August 2020 – July 2023. Inside Sales Specialist, Oct. 2019 – Aug. 2020. Customer Service Manager – North America, Mar. 2017 – Oct. 2019. Service Administrator, Mar. 2015 – Mar. 2017.
Technical Service Support Coordinator
Helmer Scientific
Noblesville
12.2009 - 03.2015
- Delivered comprehensive technical support for Helmer products to international customers via phone and email.
- Coordinated repair services for Helmer and third-party equipment, managing proactive updates, recalls, and service bulletins.
- Maintained technical service knowledge base and map system to enhance field support.
- Collaborated on product development initiatives and training programs for a multi-billion-dollar blood management company.
- Investigated shipping damage claims to determine root causes and implemented solutions to prevent recurrence.
- Served as EHS Committee Member, leading safety audits and promoting workplace injury prevention education.
- Oversaw repair, calibration, and testing of medical refrigeration and lab equipment, ensuring high service standards.
- Facilitated order processing and managed freight claims while enhancing customer support through collaboration with sales teams.
- Previous roles: Technical Service Technician, Apr 2011 – Jul 2014 and Customer Service Representative, Dec 2009 – Apr 2011.
Education
High School Diploma -
Noblesville High School
Noblesville05.2007
Skills
- Capital equipment sales and consumables
- Territory growth and strategy
- Contract negotiation and budgeting
- CRM management
- Cross-functional collaboration
- Salesforce CRM and Microsoft Office Suite
Accomplishments
- Team Player of the Year 2020 & 2021 - Nanosonics, Inc.
- Top Inside Sales Rep of the Year 2020 - Nanosonics, Inc.
- Presidents Club - Nanosonics, Inc.
References
References available upon request.
Timeline
Sales Account Manager
Nanosonics, Inc.
03.2015 - Current
Technical Service Support Coordinator
Helmer Scientific
12.2009 - 03.2015
High School Diploma -
Noblesville High School
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