Franklyn Dsouza
Technical Support Engineer
Kumbla, Kasaragod
Summary
I am outgoing, dedicated, and open-minded. I get across to people and adjust to changes with ease. And believe that a person should work on developing their professional skills and learning new things all the time. Currently, I am looking for new career opportunities that enables my full potential for my personal and organisational growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Technical Support Engineer
Glowtouch Technologies Pvt Ltd
Mangalore
05.2022 - Current
- Proficient in setting up and migrating WordPress websites
- Domain management
- Experienced in configuring MySQL database
- Advanced hosting management (WHM)
- Proficient in troubleshooting WordPress website errors
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Optimized web applications for speed, scalability and security.
Operation Executive
Providence Shipping Agency
Mangalore
10.2017 - 04.2022
- Assisted with NMPT (New Mangalore Port Trust) customs documentation works.
- Handled transportation of containers.
- Developed operational processes to help organization adapt to market change.
- Drove team engagement to achieve aggressive company targets.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
Education
Bachelor Of Commerce - Business Tax
University Evening College, Mangalore.
Hampankatta, Mangalore 01.2016 - 06.2019
Skills
Root cause analysis
Web Hosting (cPanel) support
WHM management
WordPress website troubleshoot
Customer relationship management
Internal policy compliance
Timeline
Technical Support Engineer
Glowtouch Technologies Pvt Ltd
05.2022 - Current
Operation Executive
Providence Shipping Agency
10.2017 - 04.2022
Bachelor Of Commerce - Business Tax
University Evening College, Mangalore.
01.2016 - 06.2019