Summary
Overview
Work History
Education
Certification
Timeline
Generic

Rohit Sail

Bangalore

Summary

I am an MCA graduate seeking opportunities to work in an engaging and challenging environment. My interest in computers and technology naturally led me to pursue a career in IT. Currently, I’m working in Digital Experience Center (DEC), where I provide technical support and contribute to delivering IT services to our clients.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate Technical Analyst

Computacenter
02.2024 - Current
  • I am currently working as an ATA (Associate Technical Analyst) at Computacenter India, where I provide IT support to users from various client companies. My role involves assisting users with a wide range of technical issues and ensuring smooth day-to-day operations. Below is an overview of the key responsibilities I handle in my project.
  • I provide first-level technical support to global users by troubleshooting hardware, software, and network-related issues.
  • Managed user accounts in Active Directory including password resets, account unlocks, and access permissions.
  • Supported Microsoft 365 applications, such as Outlook, Teams, and OneDrive, to maintain business productivity.
  • Resolved incidents and service requests through ServiceNow, ensuring compliance with ITIL processes and SLAs.
  • Assisted with Intune mobile device management (MDM) setup and troubleshooting for laptops and mobile devices.
  • Provided remote desktop support to end-users for VPN, printer, and system performance issues.
  • Documented recurring problems and solutions to improve the internal knowledge base and reduce ticket volumes.

Education

MCA - Master of Computer Applications -

New Horizon College of Engineering
Bangalore, Karnataka
12-2023

BCA - Bachelor of Computer Application -

Shivaji Arts, Science, And BCA College
Karwar, Karnataka
11-2021

High School Diploma -

Government PU College
Karwar, Larnataka
05-2018

SSC -

Amrita Vidyalayam
Karwar, Karnataka
05-2016

Certification

  • SC-900 : Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • AZ-900: Microsoft Certified Azure Fundamentals

Timeline

Associate Technical Analyst

Computacenter
02.2024 - Current

MCA - Master of Computer Applications -

New Horizon College of Engineering

BCA - Bachelor of Computer Application -

Shivaji Arts, Science, And BCA College

High School Diploma -

Government PU College

SSC -

Amrita Vidyalayam

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Rohit Sail