G Arun
Summary
With an overall 7 years of experience, including 3.8 focused years as a ServiceNow Developer in delivering end-to-end ServiceNow solutions across multiple industries, including banking, telecom, hospitality, finance, and transportation. Proficient in IT Service Management (ITSM), skilled in flows, integrating third-party tools, JavaScript, Glide Script, and HTML/CSS to drive efficiency and enhance user experience. Ability to communicate and interact effectively with the business owners on a day-to-day basis to understand the business requirements. Worked on projects including American International Group (AIG), Westpac Corporation, Waka Kotahi Transportation, Topdanmark, and ServiceNow Partner Testing. Seeking a long-term role that aligns with my CTA plans, while also leveraging my ServiceNow expertise.
Overview
7
7
years of professional experience
Work History
ServiceNow Infra Transformation Senior Analyst
Accenture Private Limited
Hyderabad
06.2024 - Current
- Worked as a Senior Developer, including guidance on the ServiceNow practice, review, planning, task execution plans, and mentoring the team in ServiceNow.
- Customization and configuration of the end-to-end implementation of the ITSM module, including incident, problem, change, and service request management.
- Created a UI action, Flow designer to integrate with Sinch to notify users via sms.
- Designed and implemented workflows, flow designer, and provided solutions to enhancement requests, catalog items delivery, and user satisfaction.
- Performed Go-Live activities, including instance lockdown, data cleanup, reset counter, data import, and validate users/groups integration.
- Performed system testing, UAT, and resolved issues to ensure a successful deployment, and reviewed the test prepared by the QA team.
- Communicate status to various audience levels (client-side manager, project manager, IT lead) to facilitate decision-making.
- Received the appreciation email from the project manager for developing and moving the project stories to the Production Instance with zero defects.
ServiceNow Associate Consultant
Enable Professional Services, a Fujitsu company
Bengaluru
04.2022 - 05.2024
- Developed UI actions, client scripts, script includes, business rules, notifications, and inbound email actions, and transform maps.
- Worked on the order guides, including variable sets, associated flows and workflows, and creating custom tables, fields, and configuration access controls over them.
- Performed integration with GitHub to the team's data, and automated the process.
- Provided and maintained technical documentation of the development done to facilitate a smooth adoption.
- Create and use update sets to move customizations between systems, like production and sub-production environments, during major releases.
- Regular interaction with onsite and offshore clients to gather and analyze requirements to implement projects involving design, development, and release.
Service Associate
Amazon Development Centre Pvt Ltd
Hyderabad
10.2018 - 04.2022
- Worked in multiple roles as Service associate, SME, interacted with end users to resolving account related incidents.
- Walked with customers through step-by-step process for troubleshooting hardware issue echo, kindle.
- Worked with various departments to leading the team in guidance, planning, mentoring and reviewed team.
Education
Bachelors - Information Technology
Guru Nanak Institutions, JNTUH University
IndiaCertified System Administrator (CSA)
Servicenow Certification
ITSM Professional (CIS-ITSM)
Servicenow Suite Certification
CMDB Health, Flow Designer, Configure the CMDB
Servicenow Micro Certification
Skills
- ServiceNow scripting
- ITSM
- JavaScript
- Client-side scripting
- Notifications
- Inbound actions
- Reports and dashboards
- Access Control Lists
- Scheduled job
- Service Catalog
- Server-side scripting
- Imports sets
- Flow designer
Hobbies and Interests
- Reading
- Travelling
- Spirituality
- Health Conscious
Timeline
ServiceNow Infra Transformation Senior Analyst
Accenture Private Limited
06.2024 - Current
ServiceNow Associate Consultant
Enable Professional Services, a Fujitsu company
04.2022 - 05.2024
Service Associate
Amazon Development Centre Pvt Ltd
10.2018 - 04.2022
Bachelors - Information Technology
Guru Nanak Institutions, JNTUH University
Certified System Administrator (CSA)
Servicenow Certification
ITSM Professional (CIS-ITSM)
Servicenow Suite Certification
CMDB Health, Flow Designer, Configure the CMDB
Servicenow Micro Certification