G Deepika
Hyderabad
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
6
6
years of professional experience
Work History
Inside Sales Rep I
Dell Technologies
08.2020 - Current
- Manage high volume inbound sales leads by telephone, web or email
- Maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications and quotations
- Achieve set targets by selling Dell solutions
- Receive regular coaching and mentoring to ensure success.
- Built exceptional customer satisfaction by Deliverinf friendly service
- Developed engaging sales pitches to promote products and service of company
- Updated product knowledge regularly through training and reserch, providing customers with accurate information
- Shared comprehensive brand and product knowleged to maximse sales.
Process Associate
Genpact
07.2019 - 03.2020
- Company Overview: synchrony collection
- Was about dealing with US customers
- Into 3rd party collections, interacting with at least 40 customers on daily basis (Inbound and Outbound)
- Document Writing after each case closure
- Resolving customer's issues with their accounts, collecting free checks over the phone
- Handling queries without compromising on Customer Satisfaction
- Handled high-volume telephone calls to address and resolve customer queries
- Addresses customer enquires quickly and accurately.
Education
SSC -
St Ann's High School
HyderabadIntermediate -
Narayana Junior college
HyderabadBtech -
Anurag college of Engineering
HyderabadSkills
- Good communication skills
- Customer relationship management
- Negotiation skills
- Honest and dependable
Languages
- English
- Hindi
- Telugu
Hobbies and Intrests
- Passionate about traveling
- Enthusiast of watching series,
Timeline
Inside Sales Rep I
Dell Technologies
08.2020 - Current
Process Associate
Genpact
07.2019 - 03.2020
SSC -
St Ann's High School
Intermediate -
Narayana Junior college
Btech -
Anurag college of Engineering