Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

G GAURAV

CRM Consultant
Bangalore

Summary

Experienced Microsoft Dynamics CRM/Power Apps senior technical professional with over 5 years and 4 months of industry expertise in implementation, Upgrade and support. Proficient in Microsoft Dynamics CRM 2016, Dynamics 365 Customer Engagement v8.2, and v9.2 for both online and on-premise versions. Skilled in delivering effective business solutions and possessing a strong technical and functional skill set. Demonstrated success in project implementations, support, and solution delivery. Proven ability to effectively interact and collaborate with customers on onsite projects. Adaptable and flexible in embracing new environments.

Overview

1822
1822
years of professional experience
2
2
Languages

Work History

CRM Consultant

Namsbel Global Private Limited
Bangalore
07.202 - 08.202

1. Project Name- Microsoft 365 , USA

My Role - MSCRM Technical Lead.

Description: CRM OOB Model Driven App Enhancements

  • Build Model Driven Apps along with Site Map Configurations
  • Plugin Code logic update based on the Enhancements
  • Develop Javascripts / HTML web pages on the entity
  • Custom Email Template using HTML5

2. Project Name- Travel HR, Microsoft, USA

  • My Role - PowerApps Technical Lead.
  • Description: Handled Power Apps Development, Enhancements and Deployment to Production

1. Travel App

  • Description: Handled Enhancements with UI/UX design upgrade.
  • Overview: Travel App logs travel details with additional Organization divisions each orgs have a different Screens with different Approvals Process based on Travel Request raised by user.

2. Bulk Upload App

  • Description: Handled Power Apps Development with UI/UX design and development
  • Overview: Upload Bulk Data of customers using Excel Table as a source from App and Manipulate Uploaded bulk data using sharepoint, later from automation create records in Dataverse along success and failed logs.

Deputy Manager

Protiviti India Member Pvt Ltd
Bangalore
04.2022 - 03.2023

1. Project Name – Tatweer , UAE

Duration – April 2022 to March 2023.

My Role - MSCRM & PowerApp Technical and Functional Manager leading the Team.

Description – One of the real-time Usable Product for the Client which involves completely automated way of viewing their Business Cycle. It's a complete overview of End-to-End sales cycle for different Business Departments which is delivered reusing the OOB CRM Enhancements.

2. Project Name – Royal Enfield , Thailand

Duration – Nov 2022 to Jan 2023.

My Role - MSCRM & PowerApp Technical lead Manager.

Description – Building automated Solution Deployment using CI / CD Pipelines.

Senior Consultant

Namsbel Global Pvt Ltd
04.2021 - 04.2022

1. Project Name – NextGen CP Strategy (Microsoft), India

Duration – April 2021 to April 2022

My Role - MSCRM & PowerApp Senior Technical Consultant.

Description – One of the business product which is capable of giving End to End analyses between the Surface Desktops, Laptops and X box games for which involves Integration and automated way of viewing their Business Cycle. It's a complete overview of End-to-End sales cycle for different Business Departments which is delivered reusing the OOB CRM Components and Power app Functions.

MS Dynamics CRM Technical Consultant

Locus IT Services Pvt Ltd
09.2018 - 01.2021

Project 1: LightHouse

Project type : Dynamics 365 v9.1 Implementation and support (Online) .

Client : CMSIT Services, Bangalore .

Duration : June 2020 - January-2021.

Location : Electronic City, Bangalore (Onsite) .

Role:

• Leading the project.

• Analyzing the requirement, Understanding the technical logics to provide solutions to the end user.

Project 2: RPS

Project type : Dynamics 365 v9.1 Implementation and support (Online) .

Client : RPS Consulting Services, Bangalore .

Duration : March 2020 - January-2021 .

Location : Online .

Role:

• Supporting team and Leading the project.

• Co-ordinating with customers for requirement gathering delivered system till 80% match as per there custom Web-Application with all the updated logics using Dynamics 365 functionality.

Project 3: Justice Connect [Australia]

Project type : Dynamics 365 v9.1 support (Online).

Client : Lanrex, Australia.

Duration : Oct 2019 – Feb 2020.

Location : FWS, M.G Road, Onsite .

Role:

• Real time customization and support.

Project 4: Quantum [Wipro]

Project type : Dynamics 365 v8.2 support (On-Premise).

Client : EY, mumbai .

Duration : Feb 2019 – Aug 2019 .

Location : Electronic City Phase II, Bangalore, Onsite .

Roles:

• Team Member and Developer.

Project 5: IKA (Germany)

Project type : Dynamics CRM 2016 support (On-Premise) .

Client : IKA, German .

Duration : Sep 2018 – Jan 2019 .

Location : Kengeri, Bangalore, Onsite .

Roles:

• Customization and Support.

• Requirement gathering from team and developed complete sales module.

Education

Bachelor of Engineering - Computer Science

B G S Institute of Technology
Karnataka, India
09.2012 - 2018.01

Skills

Dynamics 365 CE OOB Customizations,

Power Apps / Power Platform,

SharePoint / OneDrive,

ChatGPT,

CI / CD Pipeline for Solution Deployment,

C# Net Plugins Programming,

MS SQL, Dataverse Rest Builder,

HTML5, CSS3 and Javascript,

Bootstrap,

Workflows / Power Automate Flows / Business Rules

Interests

Travelling

Gaming

Farming

Books & News Papers

Timeline

Deputy Manager

Protiviti India Member Pvt Ltd
04.2022 - 03.2023

Senior Consultant

Namsbel Global Pvt Ltd
04.2021 - 04.2022

MS Dynamics CRM Technical Consultant

Locus IT Services Pvt Ltd
09.2018 - 01.2021

Bachelor of Engineering - Computer Science

B G S Institute of Technology
09.2012 - 2018.01

CRM Consultant

Namsbel Global Private Limited
07.202 - 08.202
G GAURAVCRM Consultant