Suvarna Wankhade
Mumbai
Summary
Results-driven Microsoft Dynamics 365 Technical Consultant with 6+ years of overall IT experience, and strong hands-on expertise in Dynamics 365 technical customization, JavaScript development, API integrations, data migration, and PL/SQL. Experienced in building, extending, and supporting enterprise CRM solutions across Sales and Customer Service modules. Proven ability to troubleshoot complex technical issues and deliver scalable CRM solutions in enterprise environments.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
CRM TECHNICAL CONSULTANT
BusinessNext
07.2019 - Current
- Delivered end-to-end CRM implementations and enhancements using BusinessNext CRM, aligned with Microsoft Dynamics 365 concepts.
- Configured Sales and Customer Service modules, including Leads, Accounts, Contacts, Opportunities, Cases, Activities, Queues, and SLAs.
- Directed end-to-end data migration initiatives for Dynamics 365 Sales, ensuring high accuracy, performance, and compliance across enterprise-scale systems.
- Engineered system integrations between Dynamics 365 and external platforms using.
- REST APIs and Power Automate improve data flow efficiency by 30%.
- Delivered tailored CRM sales customizations, including entities, process flows, and dashboards, aligning solutions with complex client business processes.
- Partnered with cross-functional teams and stakeholders to deliver scalable CRM solutions, ensuring adherence to best practices in performance, security, and governance.
TECHNICAL SUPPORT ENGINEER
HDFC Securities LTD
Mumbai
05.2017 - 07.2019
- Provided technical support for Oracle-based trading and financial applications.
- Optimized Oracle queries and resolved bottlenecks.
- Led troubleshooting efforts to enhance system reliability and uptime.
- Installed, configured, and maintained Oracle databases aligned with business needs.
- Handled application deployments across environments (DEV, UAT, PROD), including deployment coordination, validation, and post-deployment support.
TECHNICAL PROJECT TRAINEE
HDFC Bank
Mumbai
08.2015 - 05.2017
- Handled application support, database queries, and production issue analysis.
- Worked on data extraction, reporting support, and performance troubleshooting.
- Gained a strong foundation in SQL, data handling, and enterprise system support.
- Installed and managed SQL and Oracle databases in a Windows environment.
- Conducted performance tuning and issue resolution for databases.
- Assisted with technical documentation and project coordination.
Education
Bachelor of Science - Computer Science
University of Mumbai
Mumbai04-2022
Bachelor in Technology - Computer Science
Karnataka State Open University
Karnatkaka05-2014
Diploma in Computer Engineering - Computer Engineering
Tilak Maharashtra Vidyapeeth
Pune06-2008
Skills
- Microsoft Dynamics 365: CE/CRM (Sales, Service, Marketing), customization, configuration, solution management
- Development: JavaScript, web resources, HTML5, CSS3, JSON, REST API
- Power Platform: Power Apps (model-driven), Power Automate
- Customization: plugins, custom workflows, business rules, business process flows
- Data: data migration, integration services
Certification
CRM Sales Lifecycle Automation: Implemented lead-to-opportunity lifecycle with automated validations and approval checkpoints. Customized opportunity stages, business rules, and dashboards aligned with sales methodology.
Affiliations
AWS Certified Solutions Architect (SAA-C03).
Timeline
CRM TECHNICAL CONSULTANT
BusinessNext
07.2019 - Current
TECHNICAL SUPPORT ENGINEER
HDFC Securities LTD
05.2017 - 07.2019
TECHNICAL PROJECT TRAINEE
HDFC Bank
08.2015 - 05.2017
Bachelor of Science - Computer Science
University of Mumbai
Bachelor in Technology - Computer Science
Karnataka State Open University
Diploma in Computer Engineering - Computer Engineering
Tilak Maharashtra Vidyapeeth