Sumanta Paul
Pune
Summary
To leverage over 20.5 years of experience in Dynamics 365 CE, solution architecture, and team leadership to drive enterprise CRM transformation, deliver scalable customer-centric solutions, and align technology initiatives with strategic business outcomes in a leadership role.
Overview
20
20
years of professional experience
Work History
Business Architect Manager
Accenture
Pune
09.2024 - Current
Assisted in managing delivery operations with peak capacity of 31 FTEs across global teams to ensure quality execution of enterprise Dynamics 365 CE programmes.
Supported end-to-end programme delivery as technical programme manager, including solution architecture, DevOps strategy, deployment, governance, development and code quality management.
Facilitated offshore-onshore coordination, stakeholder engagement, and client communication for effective execution and alignment with business objectives.
Aided in full lifecycle delivery covering planning, execution, SIT management, and adherence to Agile methodologies and ceremonies.
Helped establish and scale DevOps practices.
Contributed to innovation initiatives leveraging Copilot and AI Builder to enhance automation and business value.
Assisted in strategic initiatives including RFP planning, solutioning, and estimation.
Lead Consultant
Wipro Technology
Pune
08.2018 - 09.2021
Assisted in delivering enterprise-scale Dynamics 365 CE solutions across banking, insurance, and global technology domains.
Supported end-to-end design, development, and delivery processes.
Contributed to solution architecture, integrations (Azure APIs), data migration, and automation efforts to enhance operational efficiency and customer experience.
Solution Architect
AtoS India
Bangalore
08.2014 - 08.2018
Assisted with requirement gathering and design processes for CRM projects.
Supported estimation and implementation activities for various clients.
Contributed to team leadership and project delivery ownership in CRM initiatives.
MS CRM Engineer
Agile Point India.
Bangalore
05.2014 - 07.2014
Directed core development initiatives for AgilePoint and Agile XRM products.
Facilitated client interactions by resolving issues and overseeing testing processes.
Enhanced product quality through proactive collaboration and effective problem-solving.
Senior Software Consultant
Cognizant
Kolkata
01.2006 - 04.2014
Achieved enhanced system performance through effective troubleshooting and support for MSCRM and BizTalk applications.
Facilitated successful client interactions, ensuring alignment on project requirements and clarifications.
Delivered comprehensive oversight of offshore team operations, driving accountability and quality in client deliverables.
Education
MTECH - Information Tech
University Of Calcutta (Rajabazar Science College)
01-2005
BTECH - Information Tech
University Of Calcutta (Rajabazar Science College)
01-2003
BSC - Physics Hons
University Of Calcutta
01-2000
Skills
- Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service)
- Power Platform (Power Apps, Power Automate, Copilot, AI Builder)
- Solution Architecture & Design (Enterprise-scale CRM solutions)
- Azure Cloud & Integration (Function Apps, Logic Apps, Service Bus, APIs)
- DevOps & CI/CD (Azure DevOps, release pipelines, code quality governance)
- Data migration design and consulting
- Team Leadership (Global teams, 15–30 FTEs)
- Stakeholder & Client Management
- Delivery Management (End-to-end program ownership)
- Agile & Scrum Leadership (Scrum Master, Kanban, sprint governance)
- Offshore–Onshore Coordination
- Practice Building & Team Mentoring
- Dynamics 365 Customization (Plugins, Workflows, Actions)
- Web API & Integrations
- CRM Portals & UI Customization (JavaScript, type script)
- Solution Design Documentation (TDD, FDD)
- Performance Optimization & Scalability
- Security & Compliance Design
- Digital Transformation Strategy
- CRM Strategy & Roadmap Planning
- RFP, and Estimation
- Business Process Optimization
- ROI & Value Delivery
- Github Copilot (D365 & Power Platform)
- AI Builder & Automation
- Low-code / No-code Architecture
Personal Information
- Pan Number: Has Valid PAN Card
- Passport Number: Has Valid Passport
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Hobbies and interests
• Mentoring and coaching technology professionals
• Exploring emerging technologies (AI, Copilot, Cloud innovations)
• Reading on leadership, digital transformation, and business strategy
• Long drive travelling and exploring new cultures
Accomplishments
Leadership and Gen-AI training
GH-300
,Az-900
,PL-200
,PL-900
,PL - 600
,MB-200
,MB2-686
,MB2-634
Timeline
Business Architect Manager
Accenture
09.2024 - Current
Lead Consultant
Wipro Technology
08.2018 - 09.2021
Solution Architect
AtoS India
08.2014 - 08.2018
MS CRM Engineer
Agile Point India.
05.2014 - 07.2014
Senior Software Consultant
Cognizant
01.2006 - 04.2014
MTECH - Information Tech
University Of Calcutta (Rajabazar Science College)
BTECH - Information Tech
University Of Calcutta (Rajabazar Science College)
BSC - Physics Hons
University Of Calcutta