Arpit Mittal
Lead Business Process Analyst
Bangalore
Summary
Proficient Business Analyst and Product Owner with over 12 years of demonstrated experience in providing data driven business solutions. Skilled in Business Process requirements gathering and translating into customer-focused solutions. Extensive ERP and CRM background, with hands-on experience with SaaS applications and Data Integration platforms. Experience working with cross-functional teams and in various domains like Food & Beverage, Textile Care, Life Sciences, Supply Chain, Finance
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Lead Business Process Analyst
Ecolab Digital
10.2022 - Current
- Working with the Product managers and business stakeholders to understand customer needs and requirements.
- Assessed business processes and identified ways to boost improvement.
- Collaborated with upper management to drive strategy and implement new processes.
- Also working in a Digital Product owner role for company's CPQ initiative implementation
- Maintained strong working knowledge of Dynamics 365 Customer Engagement, Customer service and Field service platform.
- Well versed with Agile practices with experience in User Story estimation and Planning.
- Technical and Functional proficiency in Power Platform.
- Identify and improve any inefficiency in the requirements and propose a solution that is acceptable to meet those requirements.
- Write all the Epics, features and stories for the team to develop the solution.
- Plan and execute any required data migration strategies as needed.
- Test and train the end-users to ensure they can effectively use the system.
Business Analyst
DBSync (Avankia Softwares PVt. LTD.)
01.2017 - 01.2022
- End-to-End ETL lifecycle management with AWS and Azure Apps.
- Focused on optimizing systems and eliminating work through Process Automation.
- Well versed in Requirement Gathering & translating requirements into functional specifications using BRD’s and Data flows and quoting SOW’s.
- Gained expertise in leading Solution Delivery and Product Management.
- Worked on an enhanced SaaS platform for integrating various CRM’s like Salesforce (Sales Cloud, Service Cloud, CPQ) and Microsoft Dynamics CRM/365, ERP’s and Accounting application like Microsoft GP, NetSuite, QuickBooks, Sage and Inventory and warehouse management systems like Skuvault.
- Technically proficient in concepts like Quote-to-Order, Order-to-Cash, Procure-to-Pay, Call-to-resolution.
- Experienced in creating and automating business reports using Power BI.
- Success Examples: Delivered 200+ successful integration projects for Midsize to Enterprise level customers.
- Helped company grow its customer base by 40%.
- Streamlined customer on-boarding and post-delivery process thus increasing quality of project delivery by 50%.
- Led the company’s Professional Services team of 10 to maintain 80% resource utilization over the years.
Implementation Analyst & System Architect
BMS Solutions
01.2013 - 01.2017
- Gained Expertise in Implementing ERP Applications (Cloud or on-premise).
- Recommended solutions to identified issues and users change requests.
- Documenting all business processes, needs, using flows and diagrams.
- Designed As-Is Document Vs. TO-BE document and providing Gap Analysis.
- Troubleshooting risks and issues during and Post implementations.
- Researched existing systems and procedures, made changes in them and improvised wherever necessary.
- Provided continuous support to business units and ensured delivery of the projects on time.
- Led the ERP initiatives in designing company’s flagship ERP.
- Led ERP Project Team during complete SDLC, and helped company increasing its revenue by 50%.
- Used Agile to maintain desired product during complete SDLC.
- Was accountable for the progress of development team to ensure consistency with initial design and architecture.
- Provide technical guidance and coaching to developers and engineers while transitioning from .Net Platform to AngularJS.
- Made ensure that software meets all requirements of quality, security, modifiability, extensibility and scalability.
Management Trainee
Wipro Ltd.
07.2012 - 08.2022
- Helped Re-engineering the SAP SD Customer creation process using BPM suite (CORDYS).
- Helped in integrating the internal SAP environment with external user environment.
Education
MBA - Information Systems Management
University of Petroleum & Energy Studies
Dehradun, India 01.2011 - 01.2013
Bachelors of technology - Computer Science Engineering
Shivalik Institute of Engineering & Technology
Ambala, India 04.2007 - 01.2011
Skills
Requirement Gathering & Analysis
Business Process Automation
Product Management
eCommerce Automation (B2B, B2C)
ETL, Data Migration, Data Replication
API Management
JSON, XML, SOAP
SQL, Azure SQL
Snowflake
Microsoft Dynamics 365 CE
Field Service
Customer Service
Salesforce Sales Cloud, Service Cloud
Microsoft Co-pilot
Visio , Lucid Charts
Miro
Azure Dev Ops, Jira
Power Platform
Power BI
XRM toolbox
Software development life cycle
Team collaboration
Certification
Certified Scrum Product Owner (CSPO), Scrum Alliance
Timeline
Lead Business Process Analyst
Ecolab Digital
10.2022 - Current
Business Analyst
DBSync (Avankia Softwares PVt. LTD.)
01.2017 - 01.2022
Implementation Analyst & System Architect
BMS Solutions
01.2013 - 01.2017
Management Trainee
Wipro Ltd.
07.2012 - 08.2022
MBA - Information Systems Management
University of Petroleum & Energy Studies
01.2011 - 01.2013
Bachelors of technology - Computer Science Engineering
Shivalik Institute of Engineering & Technology
04.2007 - 01.2011