G. KARUNAKAR
Hyderabad
Summary
Results-driven Operations Manager with 5 years in quick commerce, specialising in last-mile logistics and service delivery. Skilled in streamlining processes and achieving rapid fulfilment within tight SLAs. Experience in fostering client relationships, leading cross-functional teams, and enhancing performance in hyperlocal delivery networks.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Assistant Manager
SHADOW FAX
12.2021 - Current
- Managed end-to-end quick commerce operations across Hyderabad and Andhra Pradesh, servicing 10+ enterprise clients including Zepto, Amazon Now, Blinkit, BigBasket, Flipkart Minutes, Firstclub, Dominos and Swiggy Instamart.
- Led a regional team of 2000+ delivery partners, 50+ hub executives, and multiple city-level managers to ensure 24/7 operations across 80+ stores.
- Ensured 95%+ SLA adherence for high-volume express deliveries (under 15 minutes) while scaling daily order volumes by 4x across key urban and semi-urban centres.
- Maintained strong client relationships through weekly business reviews and strategic planning, contributing to 20% increase in client satisfaction scores.
- Reduced operational cost per delivery by 18% through route planning and workforce optimisation.
- Standardised SOPs across all city hubs, ensuring uniform performance monitoring and rider compliance.
- Resolved escalations and supply chain disruptions swiftly, maintaining business continuity during peak periods (festive seasons, flash sales, etc.).
- Developed and executed territory-level expansion strategies, launching operations in new Tier 2/3 cities within both states in collaboration with client and central teams.
- Provided key inputs to product and analytics teams based on ground-level insights, contributing to platform-level improvements in rider tracking and inventory accuracy.
- Delivered weekly performance reports to All client stakeholders with actionable insights on order flow, delay reasons, and improvement areas.
- Awarded for Best Regional Operations (Q-Commerce) in FY 2024–25 for delivering consistent growth, cost control, and client satisfaction across two major states.
- Operations Manager with 5 years of experience in the fast-paced quick commerce sector at Shadowfax, overseeing logistics and service delivery for 10+ high-profile clients.
Restaurant Manager
Jubilant Food Works Pvt. Ltd (DUNKIN DONUTS)
08.2015 - 12.2021
- Restaurant Manager with total of 5.10 years of experience, managed a business with a team of 9 & 1 managers.
- Developed strategies that consistently drove business growth and maximised profits.
- Result oriented business professional with proven abilities in strategic planning, managing operations & systems that optimize productivity and bottom-line.
- Trained managers in their daily jobs to empower to make decisions in order to better serve to the customer.
- Established a team-spirited environment through a positive and proactive leadership by maintaining a superior performance always.
- Accurately forecast sales and labour, considering current trends and future promotions.
- Achieved revenue and profit targets by analysing P&L line items and implementing action plans to control budget.
- Timely completion of all projects and decision making.
- Ensuring that the best quality products and services are delivered to each customer with high-quality services, resulting in customer delight and optimum resource utilisation.
- Managed stock handling processes to minimise waste and enhance profitability.
- Review, cross-check daily and weekly inventories to ensure accuracy for a better focus on MTD and YTD food cost.
- Monitoring and purchasing inventory, ensuring sufficient levels to accommodate demands.
- Ensure that the labour schedules and all paperwork, including personnel documentation and files are completed and maintained correctly.
- Schedule shifts for all employees, controlling cost by standardizing processes & products to improve efficiency.
- Ensure that the restaurant is correctly staffed and all employees are correctly trained, monitored and coached.
- Attending weekly, monthly, quarterly and yearly operational & financial meets and collecting the feedback to implement and improve the performance of the restaurant.
- Carry out and keep aware of local store marketing activities and co-ordinate in-store promotions.
- Discuss defective or unacceptable new goods or services with users, vendors, and others to determine cause of problem and take corrective and preventive action.
- New product promotion & rollout of all marketing activities to successfully achieve the hit of the product launch.
- Accountable for creating and running an energetic and valuable work environment, which is committed to serving the best at the fastest speed and with a smile always.
- Developing and implementing procedures, control systems, for maintaining hygiene and quality standards.
- Ensure all financial and administrative procedures are adhered all times and discrepancies are investigated and reported.
- Planning and conducting weekly training sessions to managers and conducting reviews to resolve all operational problems and maximised productivity.
- Setting weekly business objectives preparing manager and team schedules prior to postings and submit weekly reports and objectives to the Area coach/ops Head.
- Received a letter of recognition from the restaurant general manager for achieving a score of 100% in the mystery audit.
- Achieved highest Net Promoter Score in the Hyderabad (South) region, reflecting exceptional customer satisfaction.
- Completed all required operational reviews to ensure compliance.
- Successfully completed all training audits, verifying adherence to standards.
- Achieved all necessary evaluations for Net Promoter Score to gauge customer satisfaction.
- Letter of Recognition Backup Team in charge for the Champs Challenge National level.
- Recognized by the Area manager as fastest Learner.
- Recognized by the Restaurant General Manager as a Champion of Champs for the month.
- Letter of Recognition from the Restaurant General Manager for maintaining best customer mania stories in Hyderabad.
- Maintained inventory accuracy of 99%+ through cycle counting, stock reconciliation, and root-cause analysis.
- Coordinated GRN, put-away, replenishment, picking, and dispatch activities using WMS/ERP systems.
- Conducted daily, weekly, and monthly cycle counts and supported annual physical stock audits.
- Reduced stock discrepancies by implementing FIFO/FEFO practices and location-wise inventory control.
- Monitored slow-moving, non-moving, and excess inventory and shared reports with operations and planning teams.
Bench Manager
Dodsal Enterprises Pvt. Ltd (Pizza Hut)
04.2011 - 07.2015
Education
SSC -
Balaji Memorial High School
Hyderabad, TGIntermediate - MPC
SRC College
Degree -
Dravidian University
Skills
- Strategic planning
- Inventory management
- Operations management
- Data analysis
- Conflict resolution
- Supply chain optimisation
- Microsoft excel (Advanced)
- Google sheets
- Client relationship management
Languages
Hindi
English
Telugu
Custom
- Letter of Recognition from Restaurant General Manager for the Mystery Audit done and we have scored 100%.
- Got NPS highest score in Hyderabad (South).
- Passed all ROR.
- Passed all Training Audits.
- Passed all NPS.
- Letter of Recognition Backup Team in charge for the Champs Challenge National level.
- Recognized by the Area manager as fastest Learner.
- Recognized by the Restaurant General Manager as a Champion of Champs for the month.
- Letter of Recognition from the Restaurant General Manager for maintaining best customer mania stories in Hyderabad.
Timeline
Assistant Manager
SHADOW FAX
12.2021 - Current
Restaurant Manager
Jubilant Food Works Pvt. Ltd (DUNKIN DONUTS)
08.2015 - 12.2021
Bench Manager
Dodsal Enterprises Pvt. Ltd (Pizza Hut)
04.2011 - 07.2015
SSC -
Balaji Memorial High School
Intermediate - MPC
SRC College
Degree -
Dravidian University