G Pradeep Kumar
Hyderabad
Summary
Experienced ML Data Associate III at Amazon with a proven track record in data analysis, process optimization, and automation. Proficient in SQL querying, Excel, Power BI, and root cause analysis to enhance operational efficiency. Key achievements include reducing Andons by 80-90%, cutting monthly backlog by 40%, and saving 40,000 hours annually through tool enhancements. Skilled in fraud detection, risk management, stakeholder collaboration, and training & mentorship. Looking to leverage analytical expertise and process improvement strategies to drive business performance and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ML Data Associate III
Amazon Development Centre (India) Pvt. Ltd.
08.2020 - Current
- Developed and optimized SQL queries to extract and analyze data from Hubble, addressing user data requests and generating insightful reports. Collaborated with cross-functional teams to ensure accurate data delivery and provide actionable insights, supporting data-driven decision-making. Leveraged strong analytical skills to identify trends, resolve data inconsistencies, and ensure data integrity while delivering timely and impactful reports.
- Andon Alert Optimization: Analyzed and streamlined the approval process, eliminating redundant steps, resulting in an 80-90% reduction in Andon alerts (from 400+ to 50 per week), improving operational efficiency
- Case Aging and Queue Management: Analyzed case data and implemented a filtering strategy to prioritize easy-to-resolve cases, reducing the monthly backlog from 2,000 to 1,200 and improving case resolution times
- Process Automation for Outbound Cases: Developed and implemented an automation solution for outbound case processes, reducing manual effort by 4,000 hours annually across 260,000 cases, enhancing team productivity
- Tool Enhancement for ASIN Search: Identified inefficiencies in the manual ASIN substitution search process and proposed a tool update, resulting in a time savings of 40,000 hours annually through automation
- Weekly Business Review (WBR) Reporting: Created and managed Weekly Business Review (WBR) reports for the advisor team, analyzing key performance metrics, identifying trends, and providing actionable insights to drive business performance and decision-making
- Fraud Detection & Case Resolution Monitoring: Utilized Hubble (SQL-based tool) to publish data on cases resolved during non-available hours by advisors, and identified invalid transfers of high-ASIN cases to incorrect queues, helping prevent fraud and ensure data accuracy
- Training & Mentorship: Led the training and mentorship of multiple batches, ensuring adherence to performance standards and improving team efficiency in areas such as supply chain management
- Escalation Management & Stakeholder Collaboration: Managed Jeff B Seller escalation cases and coaching tickets by collaborating with stakeholders to resolve issues and enhance customer satisfaction
Senior Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd.
06.2018 - 04.2020
- Led a team of 20 associates for Uber process, driving the productivity, conducting QA reviews, analyzing performance data to identify trends and optimize processes, and facilitating training sessions on process updates to ensure continuous improvement and alignment with business goals
Education
B.Tech/B.E. -
Anil Neerukonda Institute of Technology and Sciences
01.2017
Skills
- SQL & Data Querying
- Excel
- Power BI
- Data Analysis & Reporting
- Process Optimization & Automation
- Stakeholder Collaboration & Escalation Management
- Fraud Detection & Risk Management
- Root Cause Analysis
- ETL processes
Certification
SQL-Hacker Rank
Languages
English
Hindi
Telugu
Timeline
ML Data Associate III
Amazon Development Centre (India) Pvt. Ltd.
08.2020 - Current
Senior Customer Service Representative
Concentrix Daksh Services India Pvt. Ltd.
06.2018 - 04.2020
B.Tech/B.E. -
Anil Neerukonda Institute of Technology and Sciences