Results-driven [Manager Credit Operations & Customer Support] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Hi, I’m
SHANMUGAM G
MANAGER
KARUR
Summary
Overview
11
years of professional experience
2
Languages
Work History
Bajaj Finance LtdKarur, TamilNadu, India
Operations & Service
07.2019 - Current
Job overview
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Developed strategic plans for day-to-day financial operations.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Resolved escalated customer issues and boosted retention rates by 100%.
- Multitasked, worked well under pressure and drove positive change to credit operations
HDB Financial Services LtdKarur, TamilNadu, India
Senior Sales Officer
09.2017 - 07.2019
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
AASEE ExportKarur, TamilNadu , India
System Operator
08.2014 - 11.2016
Job overview
- Partnered with system administrators to maintain operating system and application patch levels.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Maintained network users, mail accounts and directories.
- Placed orders for materials and equipment with vendors
Education
Jairam Arts & Science CollegeKarur
Bachelor of Science from B.sc-Cs
University Overview
Government Boys Higher Secondary SchoolPugalur,Karur
High School Diploma
University Overview
Skills
Operations Support
Timeline
Operations & Service
Bajaj Finance Ltd
07.2019 - Current
Senior Sales Officer
HDB Financial Services Ltd
09.2017 - 07.2019
System Operator
AASEE Export
08.2014 - 11.2016
Jairam Arts & Science College
Bachelor of Science from B.sc-Cs
Government Boys Higher Secondary School
High School Diploma
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