Results-driven [Manager Credit Operations & Customer Support] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Hi, I’m
SHANMUGAM G
MANAGER
KARUR
Summary
Overview
11
years of professional experience
2
Languages
Work History
Bajaj Finance LtdKarur, TamilNadu, India
Operations & Service
07.2019 - Current
Job overview
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Developed strategic plans for day-to-day financial operations.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Resolved escalated customer issues and boosted retention rates by 100%.
- Multitasked, worked well under pressure and drove positive change to credit operations
HDB Financial Services LtdKarur, TamilNadu, India
Senior Sales Officer
09.2017 - 07.2019
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
AASEE ExportKarur, TamilNadu , India
System Operator
08.2014 - 11.2016
Job overview
- Partnered with system administrators to maintain operating system and application patch levels.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Maintained network users, mail accounts and directories.
- Placed orders for materials and equipment with vendors
Education
Jairam Arts & Science CollegeKarur
Bachelor of Science from B.sc-Cs
University Overview
Government Boys Higher Secondary SchoolPugalur,Karur
High School Diploma
University Overview
Skills
Operations Support
Lactation Support
Planning Support
Service Support
Data operations abilities
Credit solutions guidance
Sales and support
Timeline
Operations & Service
Bajaj Finance Ltd
07.2019 - Current
Senior Sales Officer
HDB Financial Services Ltd
09.2017 - 07.2019
System Operator
AASEE Export
08.2014 - 11.2016
Jairam Arts & Science College
Bachelor of Science from B.sc-Cs
Government Boys Higher Secondary School
High School Diploma