G. VINITHA
Hyderabad
Summary
Dynamic Senior Associate with a proven track record at Wipro, specializing in fraud prevention and financial analysis. Excelled in enhancing process efficiencies and implementing robust fraud prevention strategies. Skilled in MS Office and adept at fostering stakeholder relationships. Demonstrated leadership by training teams and reducing error rates, showcasing analytical prowess and effective communication.
Overview
5
5
years of professional experience
Work History
Senior Associate
Wipro
Hyderabad
12.2023 - Current
- ● Accurate processing the Customer background verification and financial status
● Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
● Transfer the customer funds, Accepts the deposits via checks and electronic funds
● Timely and Accurate adjudication of all types of customer queries from assigned workflow
● Writing up weekly progress reports, maintaining relationships with external stakeholders as well as
Staff.
● Analyze financial transactions and data to identify and investigate potential fraudulent activity.
● Surrendered the policies based on the customer requests.
● Develop and implement fraud prevention strategies and procedures to minimize fraudulent activity.
● Pursue legal action against individuals or organizations responsible for fraudulent activity.
● Communicate effectively with team members, law enforcement agencies, and other stakeholders to
report findings and work towards solutions
Process Developer
GENPACT PVT LTD
Hyderabad
07.2019 - 11.2023
- Identification of Fraudulent / Non Fraudulent Transactions, Analysis of Disputes in Debit card Process
- Monitor / Investigate Customer Debit Card accounts and Dispute Cases of Fraudulent Activity, Account Blocking, Fraudulent and Non Fraudulent Disputes Resolution
- I work on Applications Like OUTLOOK, PEGA, RSM, ECLIPSE, MS EXCEL
- Cross Trained with Case opening process, Represenment process and Acting as a support system
- Trainer for New and Existing Employees on process
- Acting as Knowledge Transferor between Clients and Processing Team (Attending calls on weekly Basis and updating the same Among The Team Members)
- Any process updates and changes in procedure will be communicated to the Team and update the process flow chart
- Analyze the queries and Maintain the error Log, Analyze the errors and Assist in reducing the Errors
- Monitoring trackers of the agents and sent the report to the Management
- Responsible For submitting daily and weekly performance Reports of the Team to the Management
- Manage Time to Maintain Tracker for Additional skills provided by GENPACT to all the Team Members
Education
B. COM(Comp) -
Osmania University
Hyderabad05-2017
INTERMEDIATE - MEC
Sri Medha V Junior College
Hyderabad06-2014
S.S.C -
Srinivasa Digi School
01.2012
Skills
- Basic TALLY
- Ms Office
- Word
- Excel
- PowerPoint
Accomplishments
- Good performer for both productivity and Quality Check.
- Achieved Three Bronze awards exemplary Performance demonstration of Genpact values.
- Maintained the login, leave and productivity trackers of the team members and sent the reports on daily basis and monthly basis.
Hobbies and Interests
- Drawing
- Doing experimental things
- Playing piano
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and beliefs and I am solely responsible for any consequences.
Languages
- ENGLISH
- TELUGU
- HINDI
Personal Information
- Father's Name: G.SHANKARAIAH
- Date of Birth: 09/13/96
- Gender: FEMALE
Timeline
Senior Associate
Wipro
12.2023 - Current
Process Developer
GENPACT PVT LTD
07.2019 - 11.2023
B. COM(Comp) -
Osmania University
INTERMEDIATE - MEC
Sri Medha V Junior College
S.S.C -
Srinivasa Digi School