Gagan Arora
Noida
Summary
- Product Manager with 12 years of expertise in shaping product roadmaps and strategies, leveraging AI tools such as SKAN to drive innovation. Proven ability to enhance user experience and boost market performance through data-driven decision-making. Strong competencies in cross-functional collaboration, Agile methodologies, and customer-centric design. Seeking to utilize extensive background in technology and product development to lead impactful projects.
- Strengths include delivering innovative solutions, driving product strategy, and collaborating cross-functionally to increase efficiency. Notable past achievements include successfully leading teams through entire product life cycles and significantly improving product performance.
- Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.
- Expertise in product development from conception through design to development and release. Leverage usability studies, market research, competitive analysis to understand problem and devise product solution
- Key Competencies: Product Launch, Product Ideation, Product Backlog Management, Project Documentation, Stakeholder Management, Product Backlog Refinement, Market Research, Competitive Analysis, Feasibility Analysis, Gap Analysis
- Proactively working with stakeholders to identify the financial benefits of Self-Service Automation & Modernization MBOs by achieving more than USD 1,000,000 in savings
- Results-driven professional with a proven track record in stakeholder engagement and customer advocacy, successfully prioritizing product roadmaps to implement high-impact features. Achievements include a 20% reduction in reporting issues through continuous improvement initiatives. Core competencies encompass project management, data analysis, and strategic planning. Committed to enhancing user experience and driving organizational success.
- Collaborated with development teams using Agile methodologies, ensuring timely delivery of high-quality releases and a 15% increase in sprint velocity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Consulant /Senior Product Manager
Optum Global Solutions
Noida
11.2021 - Current
- Successfully defined the product vision and roadmap to identify growth opportunities. Prioritized value by assessing cases for maximum impact, and aligned work with the product strategy. Managed the backlog effectively through iteration planning and elaborate user story development.
- Collaborated closely with UI/UX designers to achieve seamless user experiences, and decrease user-reported issues by 20%.
- Served as Product Manager for Product Curo, an advanced medical management system overseeing utilization management, care/case management, and inpatient admissions.
- Worked closely with stakeholders to identify business issues.
Associate Consultant
Globallogic India
07.2019 - 11.2021
- Led the agile development team and stakeholders in setting the vision and direction for the project, while developing requirements.
- Evaluated value, formulated business cases, and prioritized stories, epics, and themes aligning with product strategy
- Served as Product Owner for the development of a new cloud-based application, VPLX, at Beckton Dickinson in the USA. Spearheaded the transformation of their existing windows application to improvise UX/UI and incorporate novel features.
- Engaged with ARS as an Advisory/Discovery Consultant, involved in developing 'AS-IS' and 'To-Be' state.
Senior Business Systems Analyst
Optum Global Solutions (UHG)
07.2018 - 07.2019
- Coordinated with product owner and teams to maintain product backlog and write user stories from confluence pages.
- Facilitated seamless implementation by effectively communicating the level of detail required for Product Backlog items to the Development team.
- Served as a Senior Business System Analyst for United Health Care's Infrastructure team, responsible for configuring, customizing, and enhancing the Navigator Product.
Senior Business Analyst
Exzeo Software Pvt Ltd
07.2015 - 06.2018
- Implemented new features in the app, including offline support, feeds, push notifications, data syncing with the web, and integration with Google Maps. Integrated multiple APIs, such as Google API, Web API, and Mobile API.
- Conveys the Vision and Goals at each Release and Sprint while actively engaging in daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives.
- Configured, customized, and enhanced Exzeo Product used for claim settlement for Homeowners Choice Property and Casualty Insurance Company as the Product Owner of the Product Juster application.
Jr. Consultant
Acidaes Solutions Private Limited
05.2014 - 07.2015
- Participated in requirement gathering sessions and client workshops to ensure accurate understanding and documentation of project needs.
- Collaborated with the business team to assess business objectives and created a variety of documents including BRD, FRD, and SRS.
- Configured and customized CRMnext Product for Virtual Sales Management (Max Life Insurance).
Senior Business Analyst
Brainpulse Technologies Pvt Ltd
11.2012 - 04.2014
- Worked as a Business Analyst for clients including Voya and TireDistrict, managing projects through the entire SDLC lifecycle. Developed software, maintained existing applications, and deployed new systems.
Education
MBA (ITSM) -
NMIMS
01.2024
B. Tech - Computer Science
UPTU University
05-2012
Skills
- Product Launch
- Product Ideation
- Product Backlog Management
- Stakeholder Management
- Product Backlog Refinement
- Market Research
- Competitive Analysis
- Feasibility Analysis
- Gap Analysis
- Agile Methodology
- Release Planning
- Requirements Gathering
- User Flow Diagrams
- Product Strategy
- Product Development
- UX/UI Design
- Data Analysis
- Solution Design
- Proposal Writing
- Continuous improvement
- Power BI reporting
Domain Experience
- Life Insurance
- P&C Insurance
- US HealthCare
- E-commerce
Accomplishments
- League Extraordinaire Globallogic
- Eminence Award Globallogic
- Pat On The Back Exzeo
- Shining Star CRM
Certification
Scrum Product Owner
SAFe PO/PM
SAFe 6
AHM 250 (US Healthcare)
Timeline
Senior Consulant /Senior Product Manager
Optum Global Solutions
11.2021 - Current
Associate Consultant
Globallogic India
07.2019 - 11.2021
Senior Business Systems Analyst
Optum Global Solutions (UHG)
07.2018 - 07.2019
Senior Business Analyst
Exzeo Software Pvt Ltd
07.2015 - 06.2018
Jr. Consultant
Acidaes Solutions Private Limited
05.2014 - 07.2015
Senior Business Analyst
Brainpulse Technologies Pvt Ltd
11.2012 - 04.2014
Scrum Product Owner
SAFe PO/PM
SAFe 6
AHM 250 (US Healthcare)
MBA (ITSM) -
NMIMS
B. Tech - Computer Science
UPTU University
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