Accomplished Senior KYC Analyst and Transaction Processing Senior Associate at Mphasis, adept in client onboarding and process improvement strategies. Excelled in managing onboarding clients, ensuring compliance, and enhancing operational efficiency. Skilled in training and mentoring, with a proven track record of streamlining processes and significantly improving client satisfaction.
· Managing Onboarding clients while collecting documents and validating it as per standard.
· Oversees end to end onboarding process and co-ordinates with various departments to ensure a smooth client onboarding experience.
· Handling the operation aspects of account opening, including data entry, document verification and coordination with other departments for streamline process.
· Maintaining checklist and internal quality trackers to ensuring accuracy and high quality in the process for our clients.
· Providing floor support and resolving the doubts and queries within a team.
Responsible for assisting clients in Trade Processing with account opening procedures, addressing questions and ensuring compliance with regulatory requirements
Training and mentoring
Under going Certificate Program on Business Intelligence using Power BI ,Tableau and With Advance Excel (Learning GT)