Summary
Overview
Work History
Education
Skills
Bullet Points
Timeline
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Gagan Kumar

Gagan Kumar

Airline Security Executive
NEW DELHI,DL

Summary

Seeking a rewarding opportunity with a people-oriented organization that values individual skills, honesty, and hard work. The goal is to contribute to a conducive environment where recognition is given for dedication and commitment.

Overview

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1

My 5.2 year experience in customer service, security in aviation

Work History

Airline Security Executive

SpiceJet Ltd.
NEW DELHI, Delhi
09.2023 - Current
  • Conduct routine security checks, inspecting aircraft cabins, cockpit, and lower decks for signs of tampering or damage.
  • Screen baggage and frisk passengers before boarding the aircraft, ensuring compliance with security protocols.
  • Collaborate with law enforcement agencies during emergencies, providing support and assistance as needed.
  • Perform access control procedures, verifying identification and credentials of individuals entering restricted areas.

Call Centre Supervisor

Techinfy Solutions Pvt Ltd.
NEW DELHI, Delhi
11.2019 - 05.2023
  • Resolved customer complaints brought to my attention, ensuring timely and effective issue resolution.
  • Conducted quality assurance surveys with customers, gathering feedback and providing actionable insights to staff.
  • Greeted customers warmly, actively listened to their concerns, and ascertained problems or reasons for calling.

Education

10th -

CBSE
NEW DELHI

12th - Bachelor of Art's

CBSE
NEW DELHI

Bachelor of Arts

MONAD UNIVERSITY
NEW DELHI
09.2015 - 08.2017

Skills

Security Skills

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Bullet Points

  • 03-2024 Title :- Appreciated for outstanding performance in baggage reconciliation at BMA, demonstrating attention to detail and efficiency.
  • 11-2024 Title :- AVSEC Basic Course issued by BCAS (Bureau of Civil Aviation Security).
  • 03-2025 Title :- Testing and Certification of Screeners (Standalone) Held issued by BCAS (Bureau of Civil Aviation Security).
  • 12-2024 Title :- ISP ( International Security Programme).
  • 04-2025 Title :- BDP (Behaviour Detection Programme) issued by TSA (Transportation Security Administration).

Timeline

Airline Security Executive

SpiceJet Ltd.
09.2023 - Current

Call Centre Supervisor

Techinfy Solutions Pvt Ltd.
11.2019 - 05.2023

Bachelor of Arts

MONAD UNIVERSITY
09.2015 - 08.2017

10th -

CBSE

12th - Bachelor of Art's

CBSE

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Gagan KumarAirline Security Executive