Gagan LG
Senior Business Associate
Bengaluru,Karnataka
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Senior Business Associate
Smartshift Technologies
Bengaluru
05.2018 - Current
- Developed and executed strategic marketing campaigns for increased brand visibility and customer acquisition.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Secured new business partnerships by conducting thorough market research and identifying potential clients.
- Set team objectives, monitored progress and coached individual members to increase performance.
- Prospected and pursued more than 50 new leads per week
Customer Care Representative
Jeeves Consumer Services
Bengaluru
03.2017 - 05.2018
- Developed and updated databases to handle customer data.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in timely manner
Customer Care Representative
Intelnet Global Services Pvt.ltd
Bengaluru
10.2015 - 02.2017
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Commerce - Bcom
Gitam University
Bengaluru, India 06.2016 - 12.2019
Some College (No Degree) -
Govt Independent Collage
Hassan, India 06.2010 - 03.2014
High School Diploma -
Holy Children English School
Hassan, India 06.2009 - 05.2010
Skills
Team handling
Hobbies and Intrestes
Bike Raiding
Listing Music
Timeline
Senior Business Associate
Smartshift Technologies
05.2018 - Current
Customer Care Representative
Jeeves Consumer Services
03.2017 - 05.2018
Bachelor of Commerce - Bcom
Gitam University
06.2016 - 12.2019
Customer Care Representative
Intelnet Global Services Pvt.ltd
10.2015 - 02.2017
Some College (No Degree) -
Govt Independent Collage
06.2010 - 03.2014
High School Diploma -
Holy Children English School
06.2009 - 05.2010
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