Gagan Mali
Udaipur
Summary
- A passionate hospitality professional with a knack for team leadership and strong technical skills, particularly in PMS (Opera). Thrived at The Lalit Laxmi Vilas Palace by boosting guest satisfaction through keen attention to detail and proactive problem-solving. Dedicated to achieving operational excellence and fostering team synergy.
Overview
2
2
years of professional experience
Work History
ODC
Luxurious Hotels
Udaipur, Rajasthan
- Worked with luxurious properties like Taj Fateh Prakash, Radisson Blu, Trident, Udai Villas, in F and B Service department as an ODC
Industrial Training
Trident
Udaipur
- Industrial training of four months at Trident, Udaipur, in all core departments.
Senior Front Office Associate
The Lalit Laxmi Vilas palace
Udaipur
12.2022 - Current
- Duties and Responsibilities: Oversee the check-in and check-out processes, ensuring a seamless experience for guests, and
- Possess in-depth knowledge of the Opera property management system.
- Rate check with proper night auditing in Opera.
- Handle special requests and ensure guests' preferences are recorded and honored.
- Ensures compliance with hotel policies.
- Received and screened high volume of internal and external communications.
- Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
Education
Secondary -
St. Teresa’s Senior Secondary School
Udaipur, Rajasthan03-2019
Senior Secondary -
St. Teresa’s Senior Secondary School
Udaipur, Rajasthan02-2021
Bachelor’s of Vocational - Hospitality And Hotel Management
Udaipur Institute of Hotel Management
Udaipur, Rajasthan03-2024
Skills
- Team worker
- Time management
- Recordkeeping
- Decision-making
- Fluent in English
- Team management
- Computational Skills - PMS (Opera Knowledge)
Interests
- Watching and Playing Cricket
- Meeting people from new cultures
References
- Mr. Mahipal Singh Bhati ( Duty Manager- The Ananta Udaipur
- Mr. Jagdish Sharma ( EHK- The Lalit Laxmi Vilas Palace Udaipur)
Timeline
Senior Front Office Associate
The Lalit Laxmi Vilas palace
12.2022 - Current
ODC
Luxurious Hotels
Industrial Training
Trident
Secondary -
St. Teresa’s Senior Secondary School
Senior Secondary -
St. Teresa’s Senior Secondary School
Bachelor’s of Vocational - Hospitality And Hotel Management
Udaipur Institute of Hotel Management
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