Gagan Raj MG

Evaluated sites to finalize leases for commercial establishments.

Managed office operations, security, and housekeeping activities.

Ensured adherence to regulations set by BBMP, BWSSB, BESCOM, and PMC.

• Maintenance of CCTV, Access Control System and Public addressing system.

Executed projects, validated GRNs/SRNs, and ensured availability of consumables.

Updated and distributed monthly and annual reports to management, including MIS, SLA, and cost-saving analyses.

• Maintaining Documents for contract staff.

• Replacing antiquated office equipment with more efficient newer technology.

• Seating allocation as per requirements.

Executed timely management of employee concerns and ensured accuracy in invoice handling across multiple service categories.

Coordinated with service providers, landlords, and property consultants to explore options.

Submitted reports consistently.

• Work with management and support staff to assess and improve administrative processes.

• Maintains administrative staff by recruiting, selecting, orienting, and training employees.

• Monitors and procures needed supplies for office, reception, factory, and canteen.

• Ensures a safe, secure, and well-maintained facility that meets environmental, health, ands security standards.

• Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Ensure that administrative tasks are completed efficiently.

• Collaborating with accounting and human resources teams on recruitments, budgets and other expenses

• Office/Factory management, administration, communication with the accounting department, solving compliance issues, contracts.

• Answering queries by employees, Dealers, Vendors, and clients

• HR administration related to this (contracts, onboarding, and adaptation process),communication with HR headquarters in Europe.

• Communication with headquarters in Europe, preparation of marketing texts and documents for the Indian market, event management (organizing sales meetings and

Organized and executed successful events.

• Travel Management, visitors’ management, Event organization.

• Preparation of Daily, weekly & Monthly reports as per the company requirements and SVB report

• Managed budgets effectively, ensuring

Negotiated contracts with key vendors to achieve substantial cost savings.

Additional Information

• Managing all aspects of office management, security, housekeeping & logistics

• Coordinate with vendors and stakeholders.

• Client Visit, Key management, courier, landscaping, printing, stationery and soft service.

• Maintaining the statutory bodies (BBMP, BWSSB, BESCOM, PMC etc..)

• Maintenance of CCTV, Access Control System and Public addressing system.

• Handling procurement, travel, vendor management, budgeting, cash management, ensuring consumables, executing projects, validating GRNs/SRNs and setting up new cities, launch as required.

• Update and share the monthly & annual reports to the management like MIS, SLA, Cost saving, Cost Comparison, Infra, Opex and Capex sheet.

• Maintaining Documents for contract staff.

• Handling of electrical load as per requirement

• Replacing antiquated office equipment with more efficient newer technology.

• Proficiently utilized all prior experience in the successful operation of the HVAC business.

• Seating allocation as per requirements.

• Acknowledge & address requests/issues raised by employees. Processing invoices pertaining to telephones, utility & maintenance, printing housekeeping, courier etc.

Engaged with service providers and real estate professionals to explore options.

• Responsible of submission of reports

Civil and Water Treatment

• Office renovation/ modification

• Handling of RO

• Maintaining water level for all operation requirements

Applied skills in carpentry, plumbing, and painting effectively.

Fire and Safety

• Maintenance of Firefighting equipment’s like Fire extinguishers, FM200, Sprinklers and Hydrant systems.

• Maintenance of circuit-based safety equipment's like Smoke detectors, Hooters, and Panic bars.

Skilled in managing documentation for Sensor Matic, metal detectors, and Double checkers.

• Increased employee satisfaction rates through proactive conflict resolution measures that promoted a healthy workplace culture.
• Facilitated interdepartmental collaboration by organizing regular meetings to discuss goals, challenges, and progress updates.
• Established best practices for record-keeping procedures, which led to greater data accuracy and integrity within the organization.
• Developed comprehensive training programs for new hires, resulting in improved onboarding experiences and increased employee retention.

• Performs duties and responsibilities as instructed by Site Manager.
• Provide all type of administrative support to Site Manager & Supervisors.
• Logistics Management (Employee & Site Equipment)
• Local Procurement Support
• Site Accounting
• Equipment / Asset usage log register records.
• Local and workmen disputes and all Personnel Employment & recreation related topics.
• Develop and maintain document / filing system on site.
• Legal documents in line of Labour compliance, WCP and BOCW, taxes and statutory other compliances which is desired to execute the contract.
• Learns, interprets, and implements Organizational policies, Regulations & Procedures at site.
• Perform general clerical duties, filing and couriers, material receiving etc.
• Coordination with Employer’s team (as per instructions of Site Manager) when necessary.
• Assist with Employer meetings, if necessary.

• Address inbound customer questions and concerns arriving via email and chat
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners
• Handled complaints, and assist with billing inquiries
• Empowered team members with knowledge, confidence, trust, authority, and motivation.
• Consistently available to address customer issues promptly and positively.