Gagan Sharma

• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Identified and documented detailed business rules and use cases based on requirements analysis.
• Participated in requirements meetings and data mapping sessions to understand business needs.
• Coordinated statistical data analysis, design, and information flow.
• Corrected any data entry error to prevent later issues such as duplication or data degradation.
• Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
• Recommended data standardization and usage for protection of data integrity.
• Produced monthly financial reports using advanced Excel spreadsheet functions.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Boosted sales numbers with proactive account servicing and diligent relationship-building.
• Developed highly profitable pipeline based on multiple sales penetration techniques.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
• Analyzed account details such as usage, financial and non-financial data and client comments to enhance understanding of service effectiveness and understand client needs.

Achievement :

• Successfully organized back to back zonal contests in last 5 years
• Appreciation mail received from ED of ICICI Bank on successful onboarded of MNC clients
• Providing enormous solutions to GCG clients and PSU clients
• Onboarded OPaL and received an award from MD & CEO of ICICI Bank
• As data analyst, work on many Inter and Intra zone projects.
• Represent zone being a first person responsible for last 5 years

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Created customer support strategy to increase customer retention.

Achievement:

• Appreciation mails received from top management of clients (Such as Schaeffler India, KOCH Chemical, Group companies of L&T) for handling exceptional transactions.

• Helped clients determine investment objectives and planned according to goals.
• Analyzed industry and company trends to develop customized strategies.
• Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
• Maintained relationships with clients long term.
• Delivered expert analysis of market conditions by gathering key data, analyzing trends, creating reports and offering comprehensive evaluations.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.