Gagandeep Singh
Corporate Trainer
Delhi
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Sales Trainer
Gladwin Group
9 2023 - Current
- Developed and conducted comprehensive training sessions for corporate sales teams on product knowledge, customer service, retail store trainings, partner service trainings and closing techniques.
- Scheduled classes based on the availability of classrooms, equipment, or instructors.
- Designed training content for in-house employees & partners to increase company retention and productivity rates.
- Recruited, trained, and mentored sales team members, offering continuous support for professional development.
- Engaged customers warmly and encouraged each to try products, boosting sales of Smart panels, PTZ Cameras, All in one desktop etc.
- Designed and implemented sales training program and documentation.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Addressed individual learning needs by creating targeted resources and support materials for various skill levels within the organization.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
- Worked with vendors to customize courseware to accommodate business needs.
- Coordinated successful cross-functional workshops that bridged gaps between departments and fostered stronger relationships among colleagues.
- Developed lesson plans, instructional materials and written practice tests for new hired batches and cross-functional training courses.
- Collaborated with management to identify key performance indicators, aligning training goals with organizational objectives.
- Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
- Facilitated virtual, in-person and blended learning sessions.
Assistant Manager - Training
Zones Corporate Solutions Pvt. Ltd.
10.2021 - 05.2023
- Training deployment, Virtual Training, Media events alongside working with senior leadership and stakeholders of the program for training & learning on value stream.
- Create metrics on the team’s operational velocity, quality, and integration of efficacy mapping points which helps in predictability for performance and upskill needs.
- Implemented Knowledge base / Pictorial training etc., to reduce overall cycle time and reduce cost of training.
- Managed organizational activities to validate best practices and ensure compliance with company policy.
- Managed and enhanced the learning and coaching experience with ease of access and brainstorming in both route training and classroom training.
- Created a system for ongoing evaluation of training effectiveness, ensuring that resources are allocated efficiently and yielding positive results for both employees and the organization as a whole.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Tracked employee progress throughout various training programs, providing feedback and support as needed to ensure successful completion of objectives.
- Delivered presentations at industry conferences showcasing our company''s innovative approach towards employee development strategies, establishing a strong reputation within the field.
- Partnered with HR to align training initiatives with overall company goals, allowing for a more cohesive and strategic approach towards employee development.
- Trained new hires to perform cross-training exercises with experienced workers.
- Developed and implemented successful onboarding program.
- Developed annual training calendars outlining key learning opportunities for all staff members, ensuring equitable access to growth opportunities within the organization.
- Edited and proofread drafts of articles and other documents.
- Produced original, creative content for promotional advertisements and marketing materials.
- Facilitated seamless collaboration between departments via clear communication of project goals, timelines, and desired outcomes throughout all stages of content development.
- Streamlined content creation processes by implementing efficient editorial calendars and project management tools.
- Proposed new ideas and concepts to enhance merchandise displays.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Assistant Manager - Training & Development
Kestone IMS Pvt. Ltd.
05.2018 - 10.2021
- Training deployment, Virtual Trainings, Media events alongside working with senior leadership and stakeholders of program for trainings & learning on value stream
- Create metrics on team’s operational velocity, quality, integration of efficacy mapping points which helps in predictability for performance and upskill needs
- Managed a team on 16 trainers and helped to achieve training & sales target
- Implemented Knowledge base / Pictorial Content etc., to reduce overall cycle time and reduce cost of trainings
- Implemented Learning & Training code practices such as OTR, SMEs, TNI, TNA etc
- Which improved overall structure and quality of the trainings.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Implemented training programs to maximise team member development and potential.
- Developed performance measurement strategies, identifying areas for improvement.
- Led employee relations through effective communication, coaching, training, and development.
- Coordinated team collaboration to share ideas and build best practices.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager Training & Quality
Shopclues.com
05.2017 - 05.2018
- Facilitation – Planning, Backlog Refining, Daily Updates, Demo and Retrospection
- Managed the Training & Quality Team and coached them wherever needed
- (Team size – 17.(Quality & Training) Delivery and Value creation – OJT for executives and team leads, facilitating smooth communication and successfully achieving certification
- Managed Partner Site for customer service process
- (E-mails & Inbound) Enabled improvement in team delivery commitments and capacity planning for projects and process by identifying & tracking hidden tasks that increased customer satisfaction
- Conducted trainings and change management processes to improve operations.
Senior Trainer Learning & Development
Snapdeal
05.2012 - 03.2017
- Headed the training and managed end to end process at outsourcing partner site across team members which delivered the go live on time
- Managed and successfully executed the C-SAT project with Q.A team to achieve the defined organization goals & exceed the customer experience
- Developed and implemented lesson plans and teaching aids such as reference materials and videos
- Implemented Automation though DT, Knowledge Base, Pictorials for process
- This optimized the work capacity and led to reduce the call AHT & TAT
- Collaborated with IT, Category & Seller team to improve overall product quality throughout the transition process
- Worked on Salesforce knowledge and usage dissemination with multiple levels of Coaching
- Involved in process excellence reviews and new process sandboxing optimization to quantify the efficiency of the application & impact post implication
- Trained over 2000 New hired trainees on product and process
- (Inhouse) Supported QA team testing in terms of defects investigation and fixes
- Coached & mentored Mid
- Level Management through workshops and leadership sessions to promote Lean and focus on continuous improvement.
Education
MBA - Human Resources Management
NMIMS
Mumbai, MaharashtraBachelor’s degree in Arts & Humanities (B.A) -
William Carey University
Skills
Ability to Assess Training Needsundefined
Certification
CERTIFIED TRAINING & DEVELOPMENT MANAGER, V-Skills India, 02/2022 - 05/2022
Accomplishments
- Awarded for the best trainer across training verticals 7 times.
- Awarded for the best initiative practices to boost cross-functional approach & team communication.
- Awarded for the Best practices to imply, successful launch & migration to all new interactive Sales Force training across the organization.
Affiliations
- Rotary International
Timeline
Assistant Manager - Training
Zones Corporate Solutions Pvt. Ltd.
10.2021 - 05.2023
Assistant Manager - Training & Development
Kestone IMS Pvt. Ltd.
05.2018 - 10.2021
Assistant Manager Training & Quality
Shopclues.com
05.2017 - 05.2018
Senior Trainer Learning & Development
Snapdeal
05.2012 - 03.2017
Corporate Sales Trainer
Gladwin Group
9 2023 - Current
MBA - Human Resources Management
NMIMS
Bachelor’s degree in Arts & Humanities (B.A) -
William Carey University
CERTIFIED TRAINING & DEVELOPMENT MANAGER, V-Skills India, 02/2022 - 05/2022
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